Summary
Overview
Work History
Education
Skills
Timeline
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LAUREN MOEN

LAUREN MOEN

Appleton ,WI

Summary

I am a hard working, driven, innovative, and compassionate, professional with a variety of skills looking for a career advancement at the leadership level. I am committed to maintaining positive communications and relationships with clients, staff, and community partners. I am an organized and dependable candidate that is successful at managing multiple priorities with a positive attitude and instilling the Pillars culture, vision, mission, and values in everything that we do.

Overview

8
8
years of professional experience

Work History

Crisis Housing Manager

Pillars Inc
10.2016 - Current
  • Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
  • Directs activities and programs within established policies and procedures.
  • Maintains the quality of the program. Recognizes ongoing needs of people experiencing homelessness; in concert with teams across Pillars, the Leadership Team and community partners, develops and implements programming to meet those needs. Prepares for and participates in program monitoring.
  • Contributes to strategic planning for the organization, including identifying and analyzing the changing root-causes of homelessness, and develops programs, staff training, or outreach to address those causes.
  • Leads program staff that may include: Crisis Housing Advocates, Operations Coordinator, Maintenance, Peer Support Specialists and Recovery Coaches and other designated staff. Responsible for hiring; training; writing and delivering performance reviews; addressing performance and/or employee concerns; assigning, developing, delivering ongoing training and development.
  • Collaborates with teams to collect and maintain all statistic and demographic data on clients and contributes to ensure monthly/quarterly/annual reports to grantors, Board of Directors and other funding sources are completed as necessary.
  • Fosters a work environment of high ethical and service standards, professional competence, sensitivity to low income individuals, and overall team engagement.
  • Contributes to agenda facilitation of program specific and Crisis Housing staff meetings.
  • Oversees operations of the facility, including managing vendor relationships, sourcing vendors, and requesting and reviewing bids for services. Manages building asset lists and needs.
  • Develops and manages budget expense lines regarding the operations of the shelter and/or site.
  • Maintains and updates policies and procedures for employees and clients.
  • Prepares and files reports of accidents and injuries.
  • Analyzes reports on shelter statistics.
  • Attends staff, board and committee meetings as requested.

Group Home Advocate

LSS Shelter Care
08.2015 - 10.2016
  • Connected shelter care clients with schooling and community resources
  • Oversaw the general safety and well being of the house, clients, volunteers, and staff
  • Performed medication distribution, transported clients to and from school and appointments, meal planned, planned programs for healthy life style changes
  • Assisted in mental health crisis-es, 72 hour holds, and run away youth
    Worked closely with Oshkosh Police & Foster Care programs

Education

Double Bachelors of Social Work And Sociology -

University Wisconsin Stevens Point
Stevens Point, WI
12.2015

Skills

Confidentiality – Ability to maintain confidential information and safeguard the security of information of Pillars and our clients

Strategic Planning – in conjunction with the Pillars Leadership Team, Board of Directors, and employees, determines the direction of Pillars Leads strategic planning activities to ensure that emerging trends and causes of homelessness and housing instability in the community are addressed

Decision Making – Displays sound judgment when making decisions, at times with limited information; follows organizational policies and procedures; ability to make complex decisions in line with agency’s mission, vision and values

Conflict Management – Reacts and responds to complaints, solves problems  Helps consumers and staff come to agreement; deescalates charged situations  Reacts quickly to assess the conflict and determine appropriate steps to resolve  Remains calm and professional during high stress situations 

Interpersonal Skills – Focuses on solving conflict, Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform at consistently high levels; effectively influences actions of others; accepts feedback; gives appropriate recognition

Cost Consciousness – Works within approved budget; develops and implements cost savings measures; conserves organizational resources

Timeline

Crisis Housing Manager

Pillars Inc
10.2016 - Current

Group Home Advocate

LSS Shelter Care
08.2015 - 10.2016

Double Bachelors of Social Work And Sociology -

University Wisconsin Stevens Point

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