Summary
Overview
Work History
Education
Skills
Software
Timeline
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LAUREN MONTOYA

Allen,TX

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Confident leader when it comes to troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

12
12
years of professional experience

Work History

Supervisor

Worldsprings
05.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Contribute to operational meetings to improve daily duties, discuss concerns and updates and share information and updates.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Manage daily operations to ensure guests have a efficient, educational and positive experience.

Administrative Assistant and Conference Moderator

ER&L
03.2020
  • Moderated discussions
  • Scribed Zoom Calls and Video content
  • Assisted in Pheedloop Administration
  • Assisted in coordinating event
  • Used as point of contact for conference attendees and speakers
  • Updated databases and spreadsheets regularly to track progress
  • Entered information onto digital systems to maintain data quality and accuracy.

Assistant Wedding Coordinator

Freelance
06.2020 - 02.2024
  • Coordinated religious services, photography set-ups and receptions
  • Collaborated with venue management regarding event logistics
  • Led schedule of events for rehearsal, wedding and reception
  • Inspected event facilities to conform to customer requirements
  • Identified special considerations and worked with site staff to coordinate details.

After-School Program Leader

YMCA
03.2023 - 06.2023
  • Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
  • Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
  • Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
  • Completed required childcare safety training including Texas Health and Human Services, Red Cross CPR Training.
  • Assisted with safety drills and evacuation for fire, inclement weather, lockdowns, ect.
  • Documented and reported child incidents, accidents or suspected child abuse and followed policies and procedures for completing reports.

Event Coordinator & Makeup Artist

Benefit Cosmetics
01.2018 - 03.2020
  • Maintained attractive, well-organized displays with regular resets
  • Assisted with developing, planning and implementing strategies to promote large- and small-scale events
  • Reported regularly on event preparation status and readiness
  • Assessed events overall success and submitted findings for future planning
  • Elevated event staff performance with skilled leadership, motivation and discipline
  • Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives
  • Demonstrated expert product knowledge and recommended specific products to suit customers' needs
  • Trained and mentored employees to improve sales and customer service skills
  • Maintained store cleanliness and assisted management with operational tasks
  • Processed sales, returns and exchanges quickly and accurately
  • Led by example on sales floor and always achieved individual sales goals
  • Enhanced customer satisfaction by enforcing service-oriented policies
  • Worked alongside associates to consistently accomplish daily team goals.

Business Manager/Sales and Esthetics Trainer

Massage Envy
03.2013 - 03.2016
  • Managed personnel activities, strategic scheduling and customer experience control
  • Closed employee knowledge gaps using optimal retraining strategies
  • Prepared records and reports to support key decision-making
  • Kept business in strict compliance with state and federal regulations
  • Identified trends and targeted deficient areas to implement improvements
  • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
  • Prepared team schedules with focus on maintaining optimal employee coverage for business needs
  • Supervised administrative activities directly related to making products or providing services
  • Delivered results using role-playing, simulations and lectures
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Esthetician Trainer

Massage Envy
03.2013 - 03.2016
  • Kept up to date knowledge of treatments and services offered on current salon treatment menu to accurately answer questions
  • Customized facial and body treatments to craft truly personalized sessions and achieve desired results
  • Interviewed clients to obtain information about contraindications
  • Examined and tested clients skin to determine suitability of treatments
  • Adhered to local and state licensing laws and regulations to maintain full compliance
  • Recommended spa offerings to clientele, increasing product and service sales
  • Helped coordinator keep spa clean, stocked, and operating smoothly
  • Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes
  • Elevated performance levels and minimized compliance issues by fully training new hires
  • Created and acquired training procedure manuals, guides and course materials.

Education

Esthetics -

Naperville Skin Institute
Naperville, West Chicago

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West Chicago Community High School
West Chicago, Illinois

Skills

  • Budgeting
  • Employee Onboarding and Training
  • Conference Preparation
  • Vendor Sourcing
  • Expense Tracking
  • Social Media Management
  • Event Planning
  • Digital Marketing
  • Event Setup and Breakdown
  • Fundraising
  • Scheduling
  • Vendor Relationship Management
  • Branding
  • Documentation and Reporting
  • Staff Training
  • Customer Service
  • Policy Implementation
  • Coaching and Mentoring
  • Client Relationship Management
  • Team Building and Leadership
  • Recruiting and Hiring
  • Sales and Marketing
  • Medical Terminology

Software

Microsoft Office

Square

Honeybook

MailChimp

Google Analytics

Gatheround

Pheedloop

Millenium

Timeline

Supervisor

Worldsprings
05.2024 - Current

After-School Program Leader

YMCA
03.2023 - 06.2023

Assistant Wedding Coordinator

Freelance
06.2020 - 02.2024

Administrative Assistant and Conference Moderator

ER&L
03.2020

Event Coordinator & Makeup Artist

Benefit Cosmetics
01.2018 - 03.2020

Business Manager/Sales and Esthetics Trainer

Massage Envy
03.2013 - 03.2016

Esthetician Trainer

Massage Envy
03.2013 - 03.2016

Esthetics -

Naperville Skin Institute

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West Chicago Community High School

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LAUREN MONTOYA