Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Moore

Summary

A dependable server who is successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. A talented human bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience

Work History

Server

J. Alexander's
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Olive Garden
01.2023 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Server, Host, Busser

Red Lobster
01.2021 - 09.2022
  • Assisted managers with quickly resolving service- and food-related issues.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Bachelor of Arts - Musical Theatre And Professional Acting

East Carolina University
Greenville, NC
05.2023

Skills

  • Front of House Display Creation
  • Food Sales and Promotion
  • Social Perceptiveness
  • Taking Reservations
  • White Glove Service
  • Stocking and Replenishing
  • Dining Customer Service
  • Cash Handling
  • Menu Item Recommendation
  • Server Training
  • Wine and Liquor Service
  • Course Suggestions
  • Billing and Payment Processing
  • High-Energy and Stamina
  • Condiment Refilling
  • Greet Guests
  • Order Accuracy
  • Age Verification
  • Wine Pairings
  • Utensil Cleaning

Timeline

Server

J. Alexander's
06.2023 - Current

Server

Olive Garden
01.2023 - 05.2023

Server, Host, Busser

Red Lobster
01.2021 - 09.2022

Bachelor of Arts - Musical Theatre And Professional Acting

East Carolina University

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Lauren Moore