Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Moore

Spokane,WA

Summary

Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Ray Stone Inc.
09.2018 - 10.2023
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand access to social and community services.

Lead Server

Shi Ra Soni 2 - Japanese Steakhouse
05.2016 - 10.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Office Administrator

Landmark Limited, LLC.
02.2014 - 12.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma -

Bear Creek High School
Stockton, CA

Skills

  • Operations Management
  • Recruiting and Interviewing
  • Employee Scheduling
  • Product and Service Knowledge
  • Money Handling
  • Team Motivation
  • Vendor management
  • Attention to detail

Timeline

Assistant Manager

Ray Stone Inc.
09.2018 - 10.2023

Lead Server

Shi Ra Soni 2 - Japanese Steakhouse
05.2016 - 10.2023

Office Administrator

Landmark Limited, LLC.
02.2014 - 12.2016

High School Diploma -

Bear Creek High School

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Lauren Moore