Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Moore

Lauren Moore

Baltimore,MD

Summary

Dynamic professional with a proven track record. Excelled in financial management and client relations, enhancing operational efficiency and customer satisfaction. Demonstrates exceptional verbal and written communication skills and a meticulous, service-oriented mindset.

Overview

18
18
years of professional experience

Work History

Salon Owner

Elizabeth Ann Salon
05.2023 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Kept all areas and equipment functional and well-organized to promote business performance.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Excellent communication skills, both verbal and written.
  • Handled payments and processed credit card transactions.
  • Kept calendar with scheduled appointments for appropriate treatments and time slots.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Co-Owner

Studio Snob
03.2021 - 05.2023
  • Established foundational processes for business operations.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Oversaw daily salon operations and performed general salon tasks.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Stylist

M Salon Federal Hill
03.2010 - 03.2021
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Stylist

Brocato's Studio of Hair Design
01.2008 - 01.2010
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Receptionist

Brocato's Studio of Hair Design
01.2007 - 01.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to salon employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Education

Fila Academy
Baltimore, MD
01-2008

High School Diploma -

Our Lady of Mt. Carmel
Essex, MD
06-2005

Skills

  • Business growth and retention
  • Planning and execution
  • Financial management
  • Appointment scheduling
  • Correspondence management
  • Administrative support
  • Documentation and reporting
  • Verbal and written communication
  • Telephone skills
  • Meticulous and organized
  • Calendar management
  • Service-oriented mindset

Timeline

Salon Owner

Elizabeth Ann Salon
05.2023 - Current

Co-Owner

Studio Snob
03.2021 - 05.2023

Stylist

M Salon Federal Hill
03.2010 - 03.2021

Stylist

Brocato's Studio of Hair Design
01.2008 - 01.2010

Receptionist

Brocato's Studio of Hair Design
01.2007 - 01.2008

Fila Academy

High School Diploma -

Our Lady of Mt. Carmel

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Lauren Moore