Lauren Morales
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Clinic Relations Administrator
Occucare International
03.2021 - Current
- Maintained strong relationships with clinics that were requested by our clients
- Maintained calendars of 2 senior level physicians, edited and distributed letters written by our physicians
- Maintained pristine relationships with all our clients
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Contract Administrator
Graco Mechanical
01.2014 - 01.2015
- Oversaw contracts for over 400 different departments using both manual and automated strategies
- Coordinated changes to agreement which might occur during contract lifetime
- Coordinated and attended meetings as the company's main contact to review contractual obligations
- Input new information into company's database using Software, verifying accuracy and integrity of data prior to uploading
- Monitored all incoming contracts and service agreements for correct pricing and information
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Administrative Assistant
Hanes Geo Components
01.2013 - 01.2014
- Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Provided complete meeting support, including materials preparation and notes or minute taking
- Handled all incoming business and client requests for information
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment and receiving
- Received, screened, and routed incoming calls
- Kept physical files and digitized records organized for easy updating retrieval by authorized team members
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Service Operations Assistant
Johnson Controls, Inc
01.2011 - 01.2013
- Maintained daily reports and advised executive leaders in decision-making processes
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies, and reconciliations
- Transferred and directed phone calls, guests, and mail to correct staff members
- Assisted coworkers and staff members with special tasks on a daily basis
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Established rapport with customers through attentive listening skills and empathetic responses during interactions both over the phone and in-person settings.
Education
Bachelors - Business Administration
University of Houston
12.2010
Skills
- Customer Service
- Recordkeeping and File Management
- Office Administration
- Personable and Approachable
- Schedule Coordination
- Office Management
- Attention to Detail
- Organizing calendars
- Meeting organization
- Communication
- Client relationships
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Clinic Relations Administrator
Occucare International
03.2021 - Current
Contract Administrator
Graco Mechanical
01.2014 - 01.2015
Administrative Assistant
Hanes Geo Components
01.2013 - 01.2014
Service Operations Assistant
Johnson Controls, Inc
01.2011 - 01.2013
Bachelors - Business Administration
University of Houston
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