Lauren Mulhern
Broomall,PA
Summary
Dedicated Benefits Support Worker with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with 15 years of experience building tailored programs for diverse individuals. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
Work History
Lead Health Assistant, Fertility Specialist
Accolade Inc.
10.2020 - Current
- Accolade
- Demonstrate interaction between patient and health plans to ensure full member support to identify contextual and healthcare red flags, uncover barriers to care, close knowledge gaps and devise plans for resolution.
- Demonstrate skills to drive better financial outcomes through education preventive services, treatment compliance, reduction, and avoidance of ER usage and hospital admission along with connection to internal and external programs to assist.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Created and delivered presentations to internal and external stakeholders to showcase work.
Certified Medical Assistant
Main Line Fertility
10.2018 - 05.2020
- Demonstrated skills in phlebotomy, injections, vital signs, semen analysis, office procedure, patient communication, pharmacology, insurance verification and scheduling.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Drs. Cohen & Swartz
07.2014 - 02.2019
- Swartz- Cosmetic surgeons
- Demonstrated skills in patient care, surgical coordinator, surgical excisions, cosmetic procedures such as treatment of neuromodulators hyaluronic acid fillers and skin care consultation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
MEDICAL ASSISTANT, SPECIALISTS
BRYN MAWR MEDICAL SPECIALIST
07.2010 - 05.2014
- Demonstrated skills in assisting with MOHS micrographic surgery, wound care, scheduling coordination, patient communication, and general dermatology assistance
- Preform as histotechnician substitute under physician supervision – prepare tissue from frozen section histology on a horizontal plane, staining tissue with H&E chemicals, proper storage, and documentation of each case.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
BACHELOR OF SCIENCE - Behavioral & health services
Thomas Jefferson University
Philadelphia, PA12.2020
No Degree - Medical Assistant
Star Technical Institute
Upper Darby, PA03.2005
Skills
- Motivated in education of mental health
- Communicating
- Coaching
- Critical Thinking
- People Oriented
- Word Processing
- Service Standard Compliance
- Customer Account Management
- Problem-Solving Ability
- Customer Consulting
- Research
- Conflict Mediation
- Patient Health Information Access
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Timeline
Lead Health Assistant, Fertility Specialist
Accolade Inc.
10.2020 - Current
Certified Medical Assistant
Main Line Fertility
10.2018 - 05.2020
Medical Assistant
Drs. Cohen & Swartz
07.2014 - 02.2019
MEDICAL ASSISTANT, SPECIALISTS
BRYN MAWR MEDICAL SPECIALIST
07.2010 - 05.2014
BACHELOR OF SCIENCE - Behavioral & health services
Thomas Jefferson University
No Degree - Medical Assistant
Star Technical Institute
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