Lauren Munson
Temple Hills,MD
Overview
7
7
years of professional experience
Work History
Cashier
Popeyes
6247 Livingston Rd, Oxon Hill, MD 20745
01.2011 - 11.2013
- Welcomed customers into the store and helped them locate menu items.
- Alerted customers to upcoming sales events and promotions.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the bathrooms and displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Sales Associate
Jos. A Bank
1100 S Hayes St #3016, Arlington, VA 22202
11.2013 - 12.2014
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales promotions and policies regarding payment, exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Completed all cleaning, stocking and organizing tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Cashier/Customer Service
Burlington Coat Factory
3701 Branch Ave, Hillcrest Heights, MD 20748
01.2014 - 01.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Operated a POS system to itemize and complete an average of 1,000 customer purchases.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided ongoing guest service, including giving fashion advice.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Recommended alternative items if product was out of stock.
- Maintained cleanliness and presentation of stock room and production floor.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Database
Center For Strategic and International Studies
1616 Rhode Island Ave NW, Washington, DC 20036
03.2015 - 02.2016
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with receptionist duties, file organization and research and development.
Assistant Manager
Family Dollar
2300 Iverson St, Hillcrest Heights, MD 20748
01.2017 - 07.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Hired, trained and evaluated personnel in sales and marketing.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Reported to the district manager regarding all store and staff issues.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma - undefined
Potomac High School
2013
Technology Certificate - IT
Year Up
2015
Skills
- Exceptional communication skills
- Creative problem solver
- Active listening skills
- Customer-oriented
- POS systems knowledge
- Natural leader
- Professional phone etiquette
- Database management
- Team building
- Employee training and development
- Self-sufficient
- Cash handling expertise
Timeline
Assistant Manager
Family Dollar
01.2017 - 07.2017
Database
Center For Strategic and International Studies
03.2015 - 02.2016
Cashier/Customer Service
Burlington Coat Factory
01.2014 - 01.2015
Sales Associate
Jos. A Bank
11.2013 - 12.2014
Cashier
Popeyes
01.2011 - 11.2013
High School Diploma - undefined
Potomac High School
Technology Certificate - IT
Year Up
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