Lauren Murphy
Vista,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Licensing control manager
Licensingstore.com
08.2022 - 05.2023
- Over 90% success rate on company license approvals submitted to the state
- Verbal and written communication as well as utilization of NMLS systems to acquire items needed for licensing
- Make appointments for fingerprinting and continuing education requirements for licensees
- Interaction with clients to establish payment and growth intentions for branch and company licensing
- Completing forms to include foreign qualifications and state specific required
- Data entry
- Answering phones
- Writing - formal and email
- Prioritizing action confidentiality
- Tenacious follow-up with client
- Train clients to use NMLS
- Other duties as assigned or as become evident
- Performed routine data entry or document management
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Assistant Vice President Quality Control
The Mortgage Licensing Group, Inc
04.2022 - 07.2022
- Review all high level final work products (NMLS filings and application packages) prior to their submission to the client or the state
- Develop policies and procedures to reduce the risk of errors and ensure best practices
- Keep all research up to date to ensure the most recent data is on file
- Assist with new research requests as they come in
- Train employees on policies, procedures, and licensing requirements
- Clean up files and develop saving procedures
- Assist with special projects which require more experienced analysis
- Smartsheet oversight and maintenance
- Trains, directs and appraises staff
- Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Reviewed filings and upheld strict compliance with regulatory agencies and supervisors.
- Adhered to industry practices, company standards and safety protocols in work.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Assistant Vice President Business Development
The Mortgage Licensing Group, Inc.
11.2021 - 04.2022
- Client Relations
- Obtain all onboarding documents from new clients
- Assist sales
- Admin Training
- Assess new clients and communicate to the licensing team regarding new client relations
- Onboarding
- Other duties as assigned by the Senior Manager – Business Development or as become evident
- Communicated directly with customers and partners to build strong business networks and relationships
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Identified business development challenges and customer concerns for proactive resolution
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Licensing Manager
The Mortgage Licensing Group, Inc.
03.2020 - 11.2021
- Facilitate productive team operations to acquire and maintain licensing for MLS client
- Respond to client concerns
- Timely submission of applications
- Overall effectiveness of the License Specialist I, II, and Administrative staff
- Work interdepartmentally
- Communicate
- Work with 3rd party vendors
- Hire and train staff
- Conduct performance reviews
- Set departmental goals
- Monitor success
- Other duties as assigned
- Manages and motivates staff (including: hiring, firing, performance management, and recognition duties)
- Assesses staffing needs
- Trains, directs and appraises staff
- Makes daily schedules for proper manpower utilization
- Plans and organizes workload and staff assignments
- Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
- Achieved 2.4% nationwide approval volume
- Performed routine data entry or document management.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Monitored project progress, identified risks and took corrective action as needed.
Senior Licensing Specialist
The Mortgage Licensing Group, Inc.
10.2016 - 03.2020
- Verbal and written communication as well as utilization of the NMLS systems to acquire items needed for licensing
- Make appointments for fingerprinting and continuing education requirements for licensees
- Interaction with clients to establish payment and growth intentions for branch and licensing
- Completing forms
- Data entry
- Answering phones
- Writing - formal and email
- Prioritizing action confidentiality
- Tenacious follow-up with client
- Train clients to use NMLS
- Other duties as assigned or as become evident
- Performed routine data entry or document management
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data
Assistant Manager
Tilly’s
03.2014 - 09.2016
- Responsible for all administrative tasks including but not limited to: filing any and all paperwork that comes through on a daily basis
- Conducting file audits at least once a quarter
- Ensuring all binders are up to date and/or purged of any unnecessary paperwork
- Conduct weekly reports every Sunday detailing previous weeks payroll, department percentages and any overtime incurred
- Responsible for daily sales driving to ensure store goals are being met on a consistent basis
- Improved store loyalty by 50%
- Significantly improved store recovery and maintaining of company standards
- Worked closely with store visual merchandiser direct visual updates and ensure store standards are being met
- Appointed to visual DOR to help visually set the store, plan and execute visual updates, ensure shipment is being done regularly and manage the workload team
- Preform all cash handling and reporting on price changes as well as merchandise handling
- Responsible for calculating accurate payroll each morning, projecting weekly goals to the district manager and adding or cutting hours based off daily payroll projections
- Ensure staff was properly trained and held to company and store standards.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
Store Manager
Soma Intimates
11.2010 - 03.2014
- Responsible for directing and supervising associates engaged in sales, inventory taking and performing services for customers
- Writing weekly schedules to provide proper floor coverage within guidelines
- Reviewed time sheets and other payroll documentation to ensure accuracy
- Visual merchandising within company guidelines and maintaining to highest standards
- Trained associates on visual techniques and standards
- Perform all cash handling and reporting, price changes and merchandise handling
- Recruiting and hiring associates as well as preparing and conducting of all performance appraisals and evaluations based on key performance indicators
- Prepare for and over see physical inventory
- Ensure proper accounting of receipts and outflow of merchandise
- Increased sales 25% over last year since October 2012
- Determined employee schedules and issued corrective actions when needed for staff of eight
- Worked closely with District Sales Manager to quickly resolve staffing issues
- Responsible for set up all floor sets and in-store marketing efforts
- Improved store sales by 15% during holiday period over prior year
- Constantly top sales performer each month
- Consistently beat store goals for average dollar sales (13% higher than goal) and units per transaction (17% higher than goal)
- Appointed store visual coordinator in addition to regular duties
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Assisted with hiring, training and mentoring new staff members
Education
High School Diploma -
Temecula Valley High School
Temecula, CA06.2006
Skills
- Filing Documents
- Clerical Support
- Office Procedures
- License Application Review
- Workflow Processes
- Employee Performance Evaluations
- Office Organization
- Customer Communication
- Licensing Management
- Operational Efficiency
- Administrative Procedures
- Confidential Records Management
Accomplishments
- Achieved 2.4% Nationwide license approval by completing license applications with accuracy and efficiency.
Timeline
Licensing control manager
Licensingstore.com
08.2022 - 05.2023
Assistant Vice President Quality Control
The Mortgage Licensing Group, Inc
04.2022 - 07.2022
Assistant Vice President Business Development
The Mortgage Licensing Group, Inc.
11.2021 - 04.2022
Licensing Manager
The Mortgage Licensing Group, Inc.
03.2020 - 11.2021
Senior Licensing Specialist
The Mortgage Licensing Group, Inc.
10.2016 - 03.2020
Assistant Manager
Tilly’s
03.2014 - 09.2016
Store Manager
Soma Intimates
11.2010 - 03.2014
High School Diploma -
Temecula Valley High School