LAUREN NELSON
Richfield,MN
Summary
With over 10 years of experience in sales, account management, and customer service, I specialize in effectively managing client interactions. My passion lies in delivering exceptional service, establishing long-term relationships, and consistently surpassing expectations. Motivation to contribute to company success is my drive.
Overview
9
9
years of professional experience
Work History
Resident Services Coordinator
Cushman & Wakefield
08.2024 - 12.2024
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Served as liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
Guest Service Representative
HOM Furniture
04.2021 - 05.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing, order delivery scheduling, financial aid assistance and provided customers with receipts and proper bills and change
- Received employee of the month by providing high levels of guest satisfaction through genuine, enthusiastic and friendly interactions, cultivating professional relationships with coworkers and guests, and improving customer retention through coordinated service
Automotive Service Writer
Best Buy Inc
11.2020 - 02.2021
- Greeted customers and assisted with scheduling repair work requests by providing time and cost estimates and assigning tasks to mechanics based on skills and availability
- Meticulously documented service information within client profiles and regularly updated repair status to ensure accuracy and timely completion
- Accurately recorded mechanics' time, effectively communicated completed work to customers, and efficiently closed service work orders
Store Manager
Journeys Shoes
11.2019 - 03.2020
- Delivered excellent customer service by adhering to standard practices such as generating repeat business by responding to customer concerns, having up-to-date knowledge of sales and promotions and maintaining store signage and appearance
- Managed inventory tracking and physical inventory counts to minimize loss, balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
Assistant Manager
The Wow Bar
07.2017 - 10.2019
- Delegated daily tasks to team members to optimize group productivity by organizing schedules, workflows and shift coverage to meet expected business demands
- Collaborated with store manager and staff to develop strategies for achieving sales and profit goals, and to maximize customer satisfaction by streamlining procedures
- Assisted in store opening and operations by setting up office space, computers and cash registers
Assistant Manager
Rudolph's Shoe Mart
08.2015 - 05.2017
- Opened and closed store, set up registers and secured cash
- Oversaw office operations and maintained store compliance
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on the sales floor, finding solutions in difficult situations
Education
Associate of Arts -
Iowa Lakes Community College
Estherville, IA05.2009
Associate of Science -
Iowa Lakes Community College
Estherville, IA05.2009
Skills
- Customer service and relations
- Computer skills
- Service desk assistance
- Technical Troubleshooting
Additional Information
I have experience managing company databases and completing tasks with diligence, often working overtime to ensure timely completion. My strong community relationships have resulted in increased sales opportunities and customer base expansion. I have received consistent positive feedback from guests, maintained repeat business, and resolved guest complaints to ensure a positive customer experience. I have effectively acted as a liaison between customers, store personnel, and departments. In addition, I am adept at handling high-volume calls on multi-trunked lines professionally, ensuring customer satisfaction.
References
- Jescika Kirk, General Manager, Rudolph's Shoe Mart, 6059887914
- Cheyanne Gallup, Salon Manager, The Wow Bar, 2182514302
- John Ryan, IT Field Service Professional, Donaldson Inc., 6515289206
Timeline
Resident Services Coordinator
Cushman & Wakefield
08.2024 - 12.2024
Guest Service Representative
HOM Furniture
04.2021 - 05.2024
Automotive Service Writer
Best Buy Inc
11.2020 - 02.2021
Store Manager
Journeys Shoes
11.2019 - 03.2020
Assistant Manager
The Wow Bar
07.2017 - 10.2019
Assistant Manager
Rudolph's Shoe Mart
08.2015 - 05.2017
Associate of Science -
Iowa Lakes Community College
Associate of Arts -
Iowa Lakes Community College
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