Lauren Neou
Gilbertsville,PA
Summary
Accomplished Senior Account Executive with 10 years in Print Device and Office Technology Automation. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience in maintaining and developing new and current client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Fraser Advanced Information Systems
09.2019 - Current
- Responsible for managing an account base for all of Bucks & Montgomery County, PA.
- Responsible for maintaining a $600,000 annual quota ($50K/Month) consisting of Copier Hardware, Managed IT Services and Phone Hardware and Managed Network Services sales.
- Responsible for project management within an account to coordinate any and all specialists required to consult within the account on all services.
- Maintaining a client relationship through a 5 year term, and responsible for generating return and repeat business.
- Maintaining current client business reviews on a quarterly or annual basis, whichever fits the client and account need.
- Responsible for CRM database management, upkeep and data entry.
- Responsible for completing monthly RAP pipeline reports.
- Responsible for upkeep of sales funnel reports on a weekly basis in the CRM system.
- Responsible for attaining all buckets of services, ranging but not limited from: Hardware, IT, and Production equipment application software.
- Responsible for maintaining weekly sales activity metrics, ranging but not limited to: 8-10 meetings per week (6 being net new business), 150 dials, 60 cold call in person stop bys, 25 and up prospecting emails.
- Consistently maintain top 5 sales revenue ranking for new business, of 50 sales representatives.
- January of 2023 – Promoted to Senior Account Executive
- -President’s Club Achiever: 2021-2024
- -Consistently Top 5 of 50 sales executives in overall revenue, being Top 3 in highest New Business Revenue achieved year over year.
Licensed Realtor
Coldwell Banker Hearthside
06.2023 - Current
- Referral based sales
- Consistently producing 10-12 transaction volume annually
- Repeat top million dollar club award recipient
Licensed Realtor
Remax/ Keller Williams
08.2017 - 06.2023
- Obtained PA Real Estate Salesperson License.
- Responsible for lead generation through: pop bus, cold call dialing, networking through seminars, generating sponsorships for seminars.
- Lead Generation to: Direct Consumer - Residential homes, Residential Rentals.
- Lead Generation: Business to Business.
- Maintained database management across 4 different circuits.
- Maintained and managed leads in 3 different lead generation systems: TREND Multiple Listing Service, Bold Leads, Zurple Backoffice.
- Managed leads in 2 CRM systems: LionsDesk and Top Producer
- Obtained a regular metric systems of:
- -25+ pop bys/week
- -120+ cold call dialing/week
- Responsible for daily/weekly reporting of metrics, project management.
- Responsible for obtaining 3 listing appointments/ week.
- Responsible for generating 4 new income producing opportunities/ week.
- Responsible to maintain a 5% conversion rate to transpire into executed transactions.
Account Manager -Inside Sales
PC Connection
02.2018 - 02.2019
- Responsible to manage an account base of 300 accounts - including New and Current business accounts
- Responsible for New Business attainment.
- New business attainment is done through: cold calling via phone, email and social media networking.
- Attending live seminars - to meet and greet current business clients and new prospective ones.
- Responsible for producing a daily of 60 dials with a matching 2+ hour phone talk time.
- Responsible for a quota of 25k GP per month.
- Responsible for all pre sale, post sale actions items, including but not limited to: shipping, inventory checks, credit checks, billing, operational and product support and engagement, etc.
Account/Client Relationship Manager
Stratix Systems
08.2015 - 08.2017
- Responsible for IT software solutions and commercial copier sales.
- Responsible for developing and closing $72k of net new business.
- Responsible for closing an annual worth of $360k of business. (additional to the $72k new business)
- Responsible for maintaining a current client base of 200+ accounts.
- Activity metrics range from:
- -125+ phone dials/week
- -40+ in-person cold calls/week
- -8-10 meetings/week
- Responsible for submitting and completing all order packets for each sale - consisting of 25 + documents each.
- Maintaining multiple tabs within Sales Logix.
Inside Sales Case Manager/ Assistant Manager
The TASA Group
08.2016 - 06.2017
- Responsible for inbound calls from attorneys and paralegals.
- Responsible for obtaining and documenting case details and expert witness needs and qualifications.
- Responsible for locating and qualifying an expert witness that best fits the case in a 1-2 day time period.
- Responsible for case entry.
- Responsible for billing entries.
- Responsible for billing collections.
- Responsible for up selling to different software products to better screen expert witness candidates for attorneys and/or law firms.
Inside Sales Agent
Venture 3 Systems, Telikin
06.2013 - 08.2015
- Phone sales- Computers for Seniors.
- Building pipeline and clientele base.
- Following up with clients daily.
- Performed occasional in-house demos of the computer, for walk-ins.
- Managing and alternating between multiple databases at once.
- Experience with retention of returns.
Sales Associate
Heliport Toys
04.2012 - 09.2012
- In charge of Heliport Kiosk.
- Promote and perform face to face sales of Heliport products.
- Cashier and customer service.
- Managing, Closing and locking up kiosk.
Education
High School - Alumni
Souderton Area High School
Associates - Business Administration and Mgmt.
Montgomery Community College
Skills
- Excellent verbal and communication skills
- Bi-Lingual in English and Vietnamese
- Proficient in all Microsoft Office Programs & Internet Research
- Experience in managing and alternating between multiple databases at one time
- Retention of sales
- Quick learner, ability to adapt to change with ease
- Outgoing, easy to get along with
- Self-motivator strives to do the best at whatever task is given
- Sales methodologies
- Sales target monitoring
- Sales strategies implementation
- Marketing strategy implementation
- Account planning
- Forecast preparation
- Deal negotiation
- Budget management
- Sales quota achievement
- Consultative sales
- Customer service
- Attention to detail
- Sales reporting
- Account management
- Account growth
- Territory development
- Cold calling
- Client relationship management
- Issue resolution
- Strategic selling
- Deadline management
- Customer relationship development
Certification
- Sandler Sales Trained Professional – October 2019- Present.
- Notable Networker through BNI, Doylestown 1 Chapter – October 2019- October 2022.
- Development Committee Volunteer for Big Brothers Big Sisters of Bucks County, PA - October 2019- Present.
- Board of Directors - Big Brothers Big Sisters Bucks County, PA
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Presidents Club Achiever 2021-2024
Successfully achieved 110% over annual sales target year over year through maintaining client relationships, growing additional services within the current account, and developing new account relationships through referrals and prospecting.
Timeline
Licensed Realtor
Coldwell Banker Hearthside
06.2023 - Current
Senior Account Manager
Fraser Advanced Information Systems
09.2019 - Current
Account Manager -Inside Sales
PC Connection
02.2018 - 02.2019
Licensed Realtor
Remax/ Keller Williams
08.2017 - 06.2023
Inside Sales Case Manager/ Assistant Manager
The TASA Group
08.2016 - 06.2017
Account/Client Relationship Manager
Stratix Systems
08.2015 - 08.2017
Inside Sales Agent
Venture 3 Systems, Telikin
06.2013 - 08.2015
Sales Associate
Heliport Toys
04.2012 - 09.2012
Associates - Business Administration and Mgmt.
Montgomery Community College
High School - Alumni
Souderton Area High School