Lauren Nevins
Margate,FL
Summary
Dynamic Certified Lash Technician and experienced hospitality professional with a proven track record in customer service and sanitation procedures. Excelled in client consultations at Self and enhanced guest experiences at Holy Cow Ice Cream Shop. Skilled in POS systems and cash handling, with a knack for fostering teamwork and reducing wait times through efficient service delivery.
Overview
4
4
years of professional experience
Work History
Certified Lash Technician
Self
04.2021 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Followed correct processes to apply lash extensions to clients' natural lashes.
Server/Cashier
Holy Cow Ice Cream Shop
08.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Miller's Ale House
01.2022 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food Runner
Brus Room
07.2021 - 01.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Runner
Brus Room
08.2020 - 06.2021
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
GED -
Atlantic Technical College
Pompano Beach, FL04-2022
High School Diploma -
Olympic Heights High School
Boca Raton, FL05-2021
Skills
- Lash application
- Customer consultation
- Sanitation procedures
- Customer service
- Windows
- POS
- Cashiering
- Cash Handling
- Guest Services
Timeline
Server/Cashier
Holy Cow Ice Cream Shop
08.2022 - 01.2023
Restaurant Hostess
Miller's Ale House
01.2022 - 05.2022
Food Runner
Brus Room
07.2021 - 01.2022
Certified Lash Technician
Self
04.2021 - Current
Food Runner
Brus Room
08.2020 - 06.2021
GED -
Atlantic Technical College
High School Diploma -
Olympic Heights High School
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