Lauren Newsom-Gonzales
Albuquerque,NM
Summary
Accomplished and results-driven professional with a robust academic background in Business and Organizational Management, coupled with extensive hands-on experience in hotel management - bringing to the table a unique blend of strategic thinking, operational expertise, and leadership acumen. Strengths lie in optimizing operational processes, enhancing guest satisfaction, and driving profitability through innovative solutions. A proven track record of improving service standards, streamlining operations, and fostering a collaborative work culture. Committed to delivering exceptional results and contributing to the continued success of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rental Estate Manager/Owner
Jardin Del Mar (https://www.jdm-rentals.com/)
2016.08 - Current
- Implemented agile project management methodologies to accelerate project completion and drive successful outcomes
- Spearheaded the procurement and maintenance of essential equipment, ensuring operational efficiency for all activities
- Delivered comprehensive training and guidance to staff, ensuring adherence to best practices and enhancing team performance
- Led high-impact projects that resulted in significant profit margins and increased revenue streams
- Utilized Microsoft Excel for data entry and analysis, streamlining record-keeping processes and enhancing data accuracy
- Oversaw day-to-day operations, providing hands-on supervision to ensure smooth execution of estate activities
- Evaluated and verified work estimates and contracts, ensuring alignment with project specifications and budget requirements
- Developed and maintained meticulous records of property maintenance, enabling effective scheduling and tracking of improvements
- Managed financial transactions, ensuring accurate reconciliation of funds received and disbursed for property-related activities.
Remote ROI Specialist
ScanSTAT Technologies
2019.05 - 2020.12
- Executed all Release of Information (ROI) functions with precision, ensuring compliance with HIPAA regulations and facility procedures
- Processed and tracked RAC, ADR, and third-party payer requests electronically, optimizing workflow efficiency and accuracy
- Conducted rigorous quality checks and final validation of medical records to ensure compliance with legal and regulatory standards
- Utilized EHR systems (CERNER, EPIC, ALLSCRIPTS) to access, review, and release medical records, meeting all productivity and timeliness standards
- Collaborated with healthcare professionals to address deficiencies in medical records, ensuring completeness and accuracy.
Child Care Provider
Home Business
2012.07 - 2016.08
- Monitored child development closely, identifying early signs of emotional and developmental issues and communicating concerns to parents
- Designed and facilitated educational activities, leading reading classes and interactive sessions for preschool-aged children
- Recruited, trained, and supervised staff, ensuring a safe and nurturing environment for all children
- Implemented behavior management strategies, fostering positive discipline and communication techniques
- Developed and implemented age-appropriate curricula, aligning with child development milestones and educational goals
- Provided detailed daily reports to parents, offering insights into their child's progress and activities.
Admissions Representative
Skilled Health Care
2011.08 - 2012.07
- Managed release of confidential information, ensuring data security and compliance with client and legal standards
- Educated potential clients on the features and benefits of Skilled Nursing services, driving enrollment and client retention
- Coordinated with hospital admissions staff to streamline the placement process and improve client satisfaction
- Executed targeted recruitment campaigns, generating interest and attracting new clients through effective communication strategies
- Facilitated special presentations and promotional activities, collaborating with cross-functional teams to enhance client engagement
- Acted as a liaison between management and employees, resolving work-related issues and improving workplace relations
- Conducted facility tours and information sessions, highlighting the advantages of enrolling in Skilled Nursing services.
Server
Kelly's Brew Pub
2009.08 - 2011.08
- Maintained accurate financial transactions, ensuring all payments and charges were processed correctly and efficiently
- Provided exceptional guest service, guiding patrons through menu selections and making personalized recommendations
- Prepared and optimized banquet environments, creating a welcoming atmosphere that enhanced guest experiences
- Documented orders and communicated special requests to kitchen staff, ensuring accuracy and guest satisfaction
- Trained and mentored new staff members, fostering a collaborative team environment and maintaining high service standards.
Hostess
Elephant Bar Restaurant
2007.05 - 2009.08
- Maximized customer engagement and satisfaction, assisting guests with menu selections and accommodating special dietary needs
- Maintained accurate and organized seating charts, optimizing table turnover and enhancing guest flow
- Supported event coordination efforts, ensuring seamless execution of small and large gatherings
- Managed guest expectations by effectively communicating wait times, specials, and reservation details
- Contributed to customer retention, addressing service issues promptly and ensuring a positive dining experience.
- Answered customer questions about hours, seating, and menu information.
Education
Doctorate in Organizational Management (In Progress) -
University of Phoenix
Tempe, AZ2026
Master of Management in Business Management - Business Management
University of Phoenix
Tempe, AZ01.2019
Bachelor of Science in Business Administration - Business Administration
University of Phoenix
Tempe, AZ01.2012
Skills
- Microsoft Excel
- Cerner
- Epic Systems
- Medical Record Systems
- HIPAA Compliance
- Point of Sale (POS) Systems
- Staff Supervision and Training
- Property Management
- Budgeting and financial planning
- Problem-Solving
- Customer service-focused
- Organizational Skills
- Decision-Making
Certification
- Child Care Certificate, Central New Mexico Community College, Albuquerque, NM, 2012
- CPR Certification, Central New Mexico Community College, Albuquerque, NM, 2012
- HIPAA Certification
References
- Dena Crain, (505) 453-1666, Denacrain45@gmail.com
- Abby Ituralde, (505) 681-8315, Asotelo.itu@gmail.com
- Harold H. Gonzales, (505) 975-6985, 55bombero55@gmail.com
Volunteer Experience
- School Committees - Served on various school committees, contributing to decision-making processes and supporting educational initiatives.
- Team Mom/Manager - Actively participated as "Team Mom" and/or Manager for multiple sports teams, coordinating logistics, managing communications, and supporting team operations for my two sons' sports activities.
Affiliations
- National Soceity of Leadership and Success
Timeline
Remote ROI Specialist
ScanSTAT Technologies
2019.05 - 2020.12
Rental Estate Manager/Owner
Jardin Del Mar (https://www.jdm-rentals.com/)
2016.08 - Current
Child Care Provider
Home Business
2012.07 - 2016.08
Admissions Representative
Skilled Health Care
2011.08 - 2012.07
Server
Kelly's Brew Pub
2009.08 - 2011.08
Hostess
Elephant Bar Restaurant
2007.05 - 2009.08
Doctorate in Organizational Management (In Progress) -
University of Phoenix
Master of Management in Business Management - Business Management
University of Phoenix
Bachelor of Science in Business Administration - Business Administration
University of Phoenix
- Child Care Certificate, Central New Mexico Community College, Albuquerque, NM, 2012
- CPR Certification, Central New Mexico Community College, Albuquerque, NM, 2012
- HIPAA Certification
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