Lauren Newsome
Lake Worth,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled multitasker with a superior work ethic and great teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hard-working and resourceful approach. Enthusiastic recent college graduate working to pursue future higher education. Experience across social media, email blasts, digital marketing, and public relations. Quick learned with a positive attitude ready to make an immediate impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Server
Palmira Golf and Country Club
05.2021 - 10.2023
- Cultivated warm relationships with regular members
- Prepared and served drinks in the cafe
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Planned, organized, and executed member events of various types and sizes.
Administrative Ambulatory Intern
Broward Health
06.2020 - 08.2022
- Researched, compiled, tabulated, and analyzed data for a variety of administrative and departmental matters
- Assisted department personnel in assigned administrative, planning, organizational, technical, and professional tasks
- Prepared and presented reports; drafted policies and procedures; responded to requests for information
- Demonstrated the highest level of professionalism, which includes arriving on time for designated work, notifying the site supervisor of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed
- Completed and submitted weekly time logs to the supervisor/manager.
Customer Service Representative
Bass Pro Capital One
09.2020 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Assisted in training and mentoring new hires
- Received and processed payments by cash, check, credit card, and gift cards
- Ensured each customer had a positive and pleasant experience aiming to ensure their return and business.
Supervisor
Garden Couture, inc.
08.2019 - 05.2020
- Assisted the company owner with staff oversight of 100+ accounts in Palm Beach and Manalapan island
- Helped the team organize and schedule daily routines
- Coordinated tasks to effectively meet goals, maintain a steady work pace to accomplish tasks, and develop skills to work individually and as a team.
Education
Master of Health Administration -
Louisiana State University
Shreveport, LA03.2025
Bachelor of Arts in Integrated Studies -
Florida Gulf Coast University
Fort Myers, FL05.2022
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Guest Accommodations
- Communication/Conflict resolution: Deals with internal and external customers via phone call and email Ensures successful communication through active listening and thoughtful questions
- Servsafe Certified
- Adaptable and Flexible
- Systems knowledge: Microsoft office, PowerPoint, Social Media, Email Communication, Operating Systems (Windows and MacOS)
- Billing and Payment Processing
Certification
- Health Occupation Students of America (HOSA) member
- Extraordinary Women Leading Change Annual Leadership Conference
- HOSA State Leadership Conference
- Florida Undergraduate Research Conference
- Biomedical AND Social and Behavioral Research - CITI Program - Credential ID 44693126
- CITI Health Information and Privacy and Security (HIPS) for Students and Instructors - Credential ID 44693127
- Health Occupations Students of America (HOSA) Regional Leadership Conference Competition
- CPR certified
- Certified Caregiver Certificate
- Hospice Care - Certificate #152392
Timeline
Cafe Server
Palmira Golf and Country Club
05.2021 - 10.2023
Customer Service Representative
Bass Pro Capital One
09.2020 - 03.2022
Administrative Ambulatory Intern
Broward Health
06.2020 - 08.2022
Supervisor
Garden Couture, inc.
08.2019 - 05.2020
Master of Health Administration -
Louisiana State University
Bachelor of Arts in Integrated Studies -
Florida Gulf Coast University
Similar Profiles
Andrew MichalekAndrew Michalek
Golf Course Groundskeeper at Brandermill Country Club, Birkdale Golf ClubGolf Course Groundskeeper at Brandermill Country Club, Birkdale Golf Club
Addisen rainsAddisen rains
Beverage Cart Attendant at The Players Club Golf and Country ClubBeverage Cart Attendant at The Players Club Golf and Country Club
Phillip CarltonPhillip Carlton
Grounds Maintenance Worker at DeBary Golf & Country Club; Owned by ClubGrounds Maintenance Worker at DeBary Golf & Country Club; Owned by Club