Lauren Nichols
Austin
Summary
Dynamic healthcare leader with extensive experience at Dell Seton Medical Center, specializing in safety management and incident investigation. Proven track record in enhancing patient care through strategic initiatives and cross-functional team collaboration. Skilled in program management and fostering a culture of accountability, driving continuous improvement in quality and safety outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Quality and Safety Coordinator
Dell Seton Medical Center At The University Of Texas
11.2020 - Current
- Conducted training sessions for staff on High Reliability and Culture of Safety
- Facilitated communication between management and staff regarding safety initiatives and concerns.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Conducted investigations into incidents and reported on findings.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Investigated incidents, determining root causes and implementing corrective actions.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices
Interim DIrector of Clinical Quality and Patient S
Dell Seton Medical Center At The University Of Texas
02.2022 - 11.2022
- Analyzed clinical data to identify trends, driving informed decision-making for quality enhancements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led strategic initiatives to enhance patient care and operational efficiency across the medical center.
National Program Manager
Ascension Health CPD
07.2018 - 06.2019
- Implemented and led a national multidisciplinary workgroup to reduce education and professional development disparities, variations in care and improve associate satisfaction
- Created a master contact list across Ascension ancillary departments and developed a communication plan
- Established key partnerships with stakeholders to support current sate gap analysis.
- Kept stakeholders updated on project changes or issues and provided details for resolution.
- Led operations team in aligning regional education metrics for outcomes and continuous improvement of programs
- Participated in planning and design for Clinical Professional Development annual report.
Sr. Improvement Advisor
Ascension Seton
02.2014 - 09.2016
- Collaborated with multidisciplinary teams to optimize healthcare delivery processes.
- Led training of Physicians, Nurses and Leaders in Lean Methodologies for Healthcare.
- Utilized Lean Methodologies to facilitate process improvements in Person and Family Engagement, Patient Satisfaction and Patient Safety
Director of Education & Development Allied Health
Ascension Seton
01.2009 - 02.2014
Manager Pediatric Respiratory Care
Dell Children's Medical Center
07.1996 - 01.2009
Education
Bachelor of Arts in Applied Science - Respiratory Care And Communications
St. Edward's University
Austin, Texas, TXAssociate of Applied Science - Respiratory Care
Midland College
Midland, Texas, TXMaster of Science - Organizational Leadership And Ethics
St. Edward's University
Austin, Texas, TX12-2008
Skills
- Program management
- Safety management systems
- Incident reporting
- Regulatory compliance
- Incident investigation
- Risk management
- Process analysis
- Time management and organization
- Cross-functional team management
- Problem-solving
- Experienced Leader
- Creativity
Certification
NBRC RRT
Timeline
Interim DIrector of Clinical Quality and Patient S
Dell Seton Medical Center At The University Of Texas
02.2022 - 11.2022
Quality and Safety Coordinator
Dell Seton Medical Center At The University Of Texas
11.2020 - Current
National Program Manager
Ascension Health CPD
07.2018 - 06.2019
Sr. Improvement Advisor
Ascension Seton
02.2014 - 09.2016
Director of Education & Development Allied Health
Ascension Seton
01.2009 - 02.2014
Manager Pediatric Respiratory Care
Dell Children's Medical Center
07.1996 - 01.2009
Bachelor of Arts in Applied Science - Respiratory Care And Communications
St. Edward's University
Associate of Applied Science - Respiratory Care
Midland College
Master of Science - Organizational Leadership And Ethics
St. Edward's University