LAUREN NIEBORSKY

Aid claimants in filing of basic and complex UI claims, troubleshooting claim issues, address customer questions, answer questions about procedures, laws, and policies, investigate and act on customer calls, handle complaint calls from claimants, apply complex laws and policies, rules, regulations, and procedures applicable, Communicated with clients about account services, statements, and balances, Conduct telephone interviews and review and obtain work history and verify earnings and hours to complete routine complex claims Communicate reporting requirements, benefit and eligibility rights to claimants, employers, and third parties, write decisions in prompt manner so they pass several guidelines for benefit timeliness and pass federal quality guidelines/standards.

Interact with patients directly at front desk and/or on phones, checking patients in/out for care, reconcile payments, process referrals and authorizations, and respond to patient's questions Use of standard office equipment to include Microsoft Office and EPIC, Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial aid, Collected and entered patient demographic and insurance data into computer database to establish patient's medical record, Performs variety of general administrative support duties associated with patient intake process for Franciscan Medical Group Women's Health Clinic per established guidelines and procedures, Created and maintained patient medical records; Using data collected, created patient files, verified patient insurance eligibility using automated systems; Scheduled and rescheduled appointments; Operated various office automation equipment to include personal computer, fax machine and telephone; Checked patients in for appointments and escorted them to exam rooms; Conducted appointment reminder phone calls;

Managed multi-line phone system and pleasantly greeted patients, Coordinated patient scheduling, check-in, check-out and payments for billing, Checked patient insurance, demographic and health history to keep information current, Adhered to strict HIPAA guidelines to protect patient privacy, Supported office staff and operational requirements with administrative tasks, Gathered forms and copied insurance cards to collect patient information for billing and insurance filing, Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs, Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered, Inputted patient data into office's computer system using chirotouch and checked all information for accuracy.