LAUREN NIX
Cleveland,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Accounting Manager
Servestar LLC
Benton, TN
03.2020 - Current
- Developed and implemented financial policies and procedures to ensure compliance with regulatory requirements
- Conducted regular audits to identify discrepancies and implement corrective actions
- Prepared detailed financial reports for senior management, providing insights on company's financial performance
- Implemented internal controls to mitigate risk of fraud or error in financial transactions
- Reviewed contracts from a financial perspective to ensure compliance with accounting standards
- Managed accounts payable and accounts receivable processes, ensuring accurate and timely payments and collections
- Analyzed financial data using spreadsheets/software applications (e.g., Excel) to identify trends/patterns that informed decision-making process
- Processed payroll accurately/timely adhering strictly/complying fully with relevant laws/regulations/policies/procedures
Wine Bar Manager
The Press
Cleveland, TN
11.2017 - 03.2020
- Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
- Maintained high standards of cleanliness and organization behind the bar area to comply with health regulations
- Created an engaging atmosphere for customers by curating music playlists and coordinating live entertainment events
- Managed vendor relationships to negotiate favorable pricing for alcohol purchases while maintaining quality standards
- Developed promotional strategies such as happy hour specials or themed nights to attract new customers and increase revenue
- Ensured compliance with all health codes, safety regulations, and licensing requirements at all times
- Maintained accurate records of daily sales transactions ensuring proper accounting practices were followed
- Resolved customer complaints effectively by listening attentively, offering solutions promptly while maintaining professionalism
- Managed all aspects of bar equipment maintenance, troubleshooting issues promptly to minimize downtime
Customer Service Advocate
Cigna
Chattanooga, TN
02.2017 - 10.2017
- Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience
- Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
- Assisted in the resolution of billing discrepancies by working closely with insurance companies and patients to ensure accurate payment processing
- Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
- Participated in ongoing training programs to stay updated on changes in healthcare policies and procedures
- Assisted patients with understanding medical bills by providing clear explanations of charges and assisting with payment arrangements when necessary
- Demonstrated empathy towards distressed callers while efficiently addressing their concerns within established guidelines
- Collaborated with insurance companies to verify coverage and obtain pre-authorization for medical procedures, resulting in reduced claim denials
- Provided guidance to customers on navigating online portals or mobile applications for accessing healthcare services or managing accounts
- Maintained a high level of professionalism during challenging interactions with upset or irate customers, deescalating situations effectively
Route Process Administrator
Coca-Cola Consolidated, Inc.
Cleveland, TN
02.2007 - 02.2017
- Ensure proof of deliveries are included in driver paperwork (Direct Sales Delivery ('DSD'), store stamps, etc.)
- Perform cashiering duties including ensuring bank deposit bags are in accordance with the bank requirements
- Receive and verify full service bags and keys count
- Count full service cash and finalize handheld
- Prepare driver paperwork for Imaging
- Review settlement exception reports and resolve issues
- Research and code Driver Variances including over/shorts and mail checks
- Prepare deposit for pick up by armored car service
- Troubleshoot handheld issues impacting settlement
- Follow all Internal Control procedures regarding cash policies
Accounts Receivable/Payable Specialist
Easy Auto & Sunrise Acceptance
Cleveland, TN
03.2005 - 02.2017
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Processed invoices, purchase orders, and expense reports for payment, verifying accuracy of information and resolving discrepancies
- Generated aging reports to monitor outstanding customer balances and followed up on overdue payments
- Collaborated with cross-functional teams to resolve billing disputes and discrepancies in a timely manner
- Managed cash flow by forecasting incoming/outgoing payments and coordinating with finance team for fund availability
- Investigated creditworthiness of new customers using credit checks and analysis tools before extending credit terms
- Improved overall efficiency of accounts payable/receivable department through process automation and workflow optimization
Education
High school diploma -
Bradley High School
Cleveland, TN05.2002
Skills
- QuickBooks
- Peachtree
- Documenting
- Organizational skills
- Microsoft Excel
- Account Reconciliation
- Jobber
- Staff training
- Microsoft Word
- Accounting
- Mac Systems
- Time management skills
- Problem-solving skills
- Written communication
Timeline
Accounting Manager
Servestar LLC
03.2020 - Current
Wine Bar Manager
The Press
11.2017 - 03.2020
Customer Service Advocate
Cigna
02.2017 - 10.2017
Route Process Administrator
Coca-Cola Consolidated, Inc.
02.2007 - 02.2017
Accounts Receivable/Payable Specialist
Easy Auto & Sunrise Acceptance
03.2005 - 02.2017
High school diploma -
Bradley High School
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