Lauren Nolan
CINCINNATI,OHIO (OH)
Summary
Motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while maintaining the level of knowledge required for company growth. Skilled in working under pressure and adapting to new situations and challenges. Contributes to smooth operations and goes beyond requirements to handle company needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
11
11
years of professional experience
Work History
Senior Business Development Associate
Worldpay
08.2023 - Current
- Increased revenue by identifying and targeting new markets for the company''s products and services.
- Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
- Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
The Enhanced Way
Lauren Jay
02.2018 - Current
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Replenished store products by restocking shelves while maintaining merchandising standards.
- Taught one-on-one and group fitness classes.
- Scheduled class times and appointments according to client availability.
Customer Service Specialist
Vantiv Integrated Payments
06.2016 - 02.2019
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Led team engagement to assist cross-functional departments and achieve goals.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Supervisor
Citibank Customer Service
01.2014 - 02.2016
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Robert A. Taft Information Technology High School
Cincinnati, OH06.2006
Skills
- People Skills
- Team Building
- Leadership
- Training & Development
- Customer Service Skills
- Computer Skills
- Active Listening
- Filing
Timeline
Senior Business Development Associate
Worldpay
08.2023 - Current
The Enhanced Way
Lauren Jay
02.2018 - Current
Customer Service Specialist
Vantiv Integrated Payments
06.2016 - 02.2019
Customer Service Supervisor
Citibank Customer Service
01.2014 - 02.2016
High School Diploma -
Robert A. Taft Information Technology High School