Overview

Work History

Education

Skills

Timeline

Lauren Ocampo

Irvine,CA

Overview

years of professional experience

Work History

Client Services Specialist

Stradling Yocca Carlson & Rauth

08.2023 - Current

Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
Developed a standardized process for managing high-priority accounts which increased retention rates among top-tier clientele.
Assisted in the development of marketing materials targeted at attracting new clients and expanding business opportunities.

Community Relations/Sponsorships Intern

Los Angeles Angels Baseball Club

05.2022 - 08.2022

Managed all sponsors including but not limited to Chick-Fil-A, EasterSeals, and OC Health Association to launch events at the Angel Stadium such as the Angels 5k/Fun Run, Back 2 School and PlayBall Clinics within the community
Arranged the correspondence of pre-game & in-game amenities such as Play Ball, Military Salute, 1st Pitch and Steal Third with fans to ensure a fun and memorable experience at the Angel Stadium
Corresponded with the Chairman of the Angels, Dennis Kuhl, to assist in managing the Angels Baseball Foundation; arranged grants for non-profit organizations and assessed candidates for the Angels Scholars Program
Curated an Excel spreadsheet to track orders & location of over 11,000 commemorative bricks installed as a permanent fixture on the entry diamond of Angel Stadium for the Community Brick Program at Angel Stadium

E-Commerce & Branding

EJ Lauren, LLC

06.2020 - 01.2022

Categorized 200+ customer orders daily into EDI system for high profile retail clients including: Living Spaces, Sam Levitz & Z-Gallerie for a B2B sofa design and manufacturing
Collaborated on the creation of digital website materials including: styling living room backdrops for photo sessions and providing detailed product specifications: dimension, fabrics choices & pillow selections to a web designer

Marketing Intern

Club Feast

02.2021 - 06.2021

Developed two innovative programs to drive brand awareness and pitch recommendation to leadership using PowerPoint for a meal delivery service that featured a pre-order feature for meals at 50% less than competition
Club Feast College Ambassador Program, a rewards program designed for college students to earn Club Feast credits while promoting Club Feast on their social media channels
Club Feast Student Case Competition, a competition designed to engage University students and yield new ideas to promote differentiation from market competitors: DoorDash, Uber Eats, and PostMates
Conducted research to identify relevant COVID food friendly Instagram influencers for an outreach campaign to create cross-promotional partnership opportunities for Club Feast
Created Tik Tok's videos to generate awareness with GenZ target audience

Content Coordinator

Fog & Apple

10.2020 - 12.2020

Created Instagram stories using CANVA to design social media campaigns for the 2020 Interior Design Best of Year Awards for high profile design industry clients including: Wolf Gordon, Jane Hamley Wells, and Roger Thomas
Generated 10+ client lists on Cision and subscribed clients such as Serena Williams to their respective lists that would deliver an electronic newsletter
Reviewed historical programming to identify upcoming industry and promotional events impacted by COVID and summarized findings in an Excel database

Team Member, Semi-Finalist

Gabelli School of Business Consulting Cup Challenge

09.2020 - 12.2020

Completed comprehensive financial, operational, marketing benchmarking, and competitive analysis in order to identify business challenges facing General Mills as a part of a semester-long consulting project
Developed a comprehensive solution, General Mills Team, an initiative to reduce waste by offering cereal products in bulk food aisles and a renewed marketing focus on their organic and healthier product lines
Created a new grocery design to implement in stores and pitched the idea to a panel of experts using a 31-page PowerPoint presentation, created using visual design applications and media

Team Member

Ground Floor

08.2019 - 12.2019

Worked as part of a business team to conduct market research to identify an unmet need, developed a comprehensive integrated business plan for a startup company, Book Buddies, which addressed the UN Sustainable Development Goal 4 by keeping old books out of landfills and putting them in the hands of needy students
Created a 15-page PowerPoint presentation to pitch the business plan to a panel of experts, created visual design applications and media