Lauren Manos O'Connor
Greenville,SC
Summary
Strategic and accomplished Senior Sales Operations Manager expert in optimizing sales processes and providing valuable data insights to sales executives that drives growth. Proven success in developing and implementing impactful strategies to streamline sales operations, improve team performance, and increase revenue results. Adept at leveraging technology to enhance sales effectiveness, with a strong background in CRM systems and sales analytics. Recognized for exceptional leadership skills in building and managing high-performing teams, fostering cross-functional collaboration, and driving positive
change. Seeking an opportunity to bring extensive expertise to a dynamic organization poised for growth and success.
Overview
6
6
years of professional experience
Work History
Senior Sales Operations Manager
Anthology/Blackboard
11.2022 - Current
- Directed sales operations team supporting complex $200M ARR North America
business with 50+ offerings, varying in deal size and across multiple verticals. - Implemented systems and procedures while combining 2 separate CRMs to increase opportunity targeting across 4 sales teams and streamline operational processes.
- Compiled, analyzed, and presented data-driven insights including approaches to
improve go-to-market alignment, sales processes, and revenue performance. - Led sales, marketing, operational and systems support for corporate leadership,
6 sales executive, and 80+ sellers. - Trained and managed sales operation talent located in low-cost centers globally.
- Developed and maintained sales enablement micro-learning content.
Sales Operations Manager
Anthology/Blackboard
01.2021 - 10.2022
- Headed cross-functional teams including customer success, sales, business
operations, finance, product, marketing, and other stakeholders to share insights
and centralize performance information. - Managed annual planning cycle by assigning quota by product, team, and
individual contributor along with territory planning for 50+ territories in North
America across 3 markets, 5 teams, and 50+ offerings. - Advanced business operations during company merger including process
alignment, data integration, sales enablement, performance metrics,
communication liaison, customer transition, and reporting and analysis. - Built and maintained dynamic dashboards and reports informing teams on KPIs,
revenue forecasts, lead queues, open cases and more.
Sales Operations Analyst
Anthology/Blackboard
07.2019 - 12.2020
- Collaborated with sales executives to determine sales areas that could be improved and provide data insights for problem resolution.
- Managed pipeline and forecast functions along with data analysis including sales cycle, deal size, product mix, and opportunity type to ensure forecast accuracy.
- Created, implemented, documented, measured, and analyzed KPIs for the North America Inside Sales team.
- Procured, constructed, and managed a dialing tool integrated with our CRM to enhance Inside Sales productivity.
- Initiated, with IT teams and through workstream contributions, enhanced
processes across all areas of business.
Business Development Representative
Anthology/Blackboard
03.2018 - 06.2019
- Identified 317 opportunities and $18M in business pipeline in Business & Government and Higher Education using cold and warm sales techniques.
- Won 87 new accounts totaling $5M through successful networking strategies and promotional approaches.
- Accomplished on average 30 calls per day for warm leads and on average of 80 calls per day for cold outbound.
- Established the global Business Development Representative program to increase efficiencies and revenue growth across all markets. This included message content and frequency based on campaign, CRM management, key performance indicators goals, and reporting for key stakeholders.
Education
Bachelor of Science - Business Administration And Management
College of Charleston
Charleston, SC05.2015
Skills
- Strategic Planning
- Team Leadership
- Process Improvement
- CRM Expertise
- Sales Forecasting
- Sales Enablement
- Territory Management
- Data Analysis
Accomplishments
Nominated Awards:
- Circle of Excellence Award 2020
- Global Business Operations Excellence in Customer Service 2021
- Anthology ACE of Spades for Operational Excellence 2022
- Anthology ACE 2023
Timeline
Senior Sales Operations Manager
Anthology/Blackboard
11.2022 - Current
Sales Operations Manager
Anthology/Blackboard
01.2021 - 10.2022
Sales Operations Analyst
Anthology/Blackboard
07.2019 - 12.2020
Business Development Representative
Anthology/Blackboard
03.2018 - 06.2019
Bachelor of Science - Business Administration And Management
College of Charleston
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