Lauren Ogden

• Provided full consultations to understand clients goals and verify financial and credit status to determine loan eligibility.
• Educated borrowers on various types of refinance options such as FHA, VA, Conventional, and Home Equity loans and recommended product that best suited their financial needs
• Successfully pre-qualified borrowers by modeling & comparing viable loan options and negotiated terms & conditions while ensuring compliance with all federal, state and local regulations related to mortgage lending.
• Worked diligently with customers throughout the application, underwriting and final closing processes to mitigate any issues that could have delayed loan closing.

.

• Managed daily KPIs to consistently drive sales by organizing daily schedules, workflows and shift coverage to meet business demands.
• Planned and executed visual store layouts based on seasonal changes, business needs and current trends to drive sales per corporate strategy.
• Utilized strong business acumen to assess weekly reports on sales trends, inventory levels, and financial data and adjusted product placement accordingly to reduce overstock and optimize sales.
• Trained and supervised a staff of 5+ staff members on daily tasks and visual projects.

• Planned and executed all floor layouts, product displays and shelving layouts to influence customer purchasing habits and maintain brand consistency.
• Coordinated daily staff schedules and other labor activities to foster seamless delivery of service and drive sales.
• Utilized applicable reports regularly to track sales, manage inventory levels, and assess merchandising needs to develop optimal improvement strategies.

• Provided direction and support to store associates in the areas of customer service, visual presentation, stocking, pricing, POS operations and loss prevention.
• Organized and executed visual projects to ensure store aesthetic aligned with company standards while contributing to critical store metrics.
• Analyzed sales figures and market trends to anticipate product needs
• Identified inventory overstock and developed creative merchandising solutions to move product quickly.

• Managed performance benchmarks set by upper management for ten call center employees.
• Monitored daily operations, including call volume, sales, customer satisfaction, product offerings and promotions.
• Resolved escalated customer complaints by troubleshooting problems and maintaining positive relationships with clients.
• Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Managed accounts receivable for all memberships, including collections, renewals, and EFT updates.
• Oversaw all facility and equipment maintenance, janitorial services and kids club safety; maintain budgets for all departments
• Scheduled and supervised facility maintenance, pool attendants, child care & front desk staff.