Lauren O’Keeffe
ORLANDO,FL
Summary
Hardworking and endlessly outgoing bartender with experience in large-scale casual and formal dining establishments, as well as office-based customer service settings. Committed to upholding highest standards of customer service and safe food handling practices. Excellent memory with the ability to remember customer's go to orders and changing menu items. Both a devoted team player and an excellent leader.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
The Rollin' Mullet
02.2023 - Current
- Served high customer volumes during special events, holidays, nights, and weekends with a friendly and helpful attitude.
- Spearheaded ordering process and personally handled all inventory-related decisions and issues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Memorized over 100 drink names, details, ABV's and prices, and kept bar presentable and well-stocked at all times.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Drinxpert/Counter/Busser/Runner/PM Dishwasher
Lazy Moon Pizza
10.2022 - 01.2023
- Followed strict recipes and drink measurements to minimize product used.
- Greeted customers entering store and responded promptly to customer needs while simultaneously balancing phone and counter orders.
- Worked flexible schedule and extra shifts in both front and back of house to meet business needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with training new BOH staff members on established processes and goals.
- Bussed tables, washed dishes and organized kitchen for prompt service.
Counter/Server Assistant
Phat Boy Sushi
01.2021 - 07.2021
- Processed cash, debit and credit card payments.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Customer Service Representative
Banyan Air Service
05.2019 - 08.2019
- Actively listened to customers, handled concerns efficiently and professionally.
- Answered constant flow of customer calls promptly to avoid on-hold wait times.
- Collaborated with various departments to complete assigned tasks.
- Personally oversaw the complete re-organization of all files and invoices and handled other clerical tasks such as copying, and distributing mail.
Education
Bachelor of Science - Psychology-Neuroscience
University of Central Florida
Orlando, FL12.2023
High School Diploma -
Cardinal Gibbons High School
Fort Lauderdale, FL05.2019
Skills
- Mastering POS
- Liquor, Beer and Wine Knowledge
- Anticipating Guest Needs, Remembering Repeat Orders, and Suggestive Selling
- Creating and managing inventory spreadsheets
- Age Verification
- Flexibility
Certification
- First Aid/CPR Certified
Timeline
Bartender
The Rollin' Mullet
02.2023 - Current
Drinxpert/Counter/Busser/Runner/PM Dishwasher
Lazy Moon Pizza
10.2022 - 01.2023
Counter/Server Assistant
Phat Boy Sushi
01.2021 - 07.2021
Customer Service Representative
Banyan Air Service
05.2019 - 08.2019
Bachelor of Science - Psychology-Neuroscience
University of Central Florida
High School Diploma -
Cardinal Gibbons High School
- First Aid/CPR Certified
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