LAUREN OLBERDING
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Receiving Team Lead
Recreational Equipment Inc.
Lebanon, TN
07.2023 - Current
- Coordinated with vendors, suppliers, and carriers to resolve shipment issues.
- Trained new employees on receiving processes and procedures.
- Created reports detailing daily shipments and inventory levels.
- Maintained accurate records of receipts in the computer system.
- Developed strategies to reduce costs associated with receiving operations.
- Monitored team performance and provided feedback on areas of improvement.
- Collaborated with warehouse personnel to ensure timely delivery of products to customers.
- Ensured compliance with applicable safety regulations when handling materials or hazardous chemicals.
- Organized space utilization within the receiving area for efficient storage of supplies and equipment.
- Investigated problems related to incorrect shipments, pricing errors, or damaged goods.
Packing Supervisor
SAKS FIFTH AVENUE FULFILLMENT CENTER
La Vergne
10.2018 - 07.2023
- Fulfilled necessary administrative duties such as recording packers’ attendance, production, and quality incidents in Excel and google sheets
- Filled out necessary request off forms for employees, and handled timekeeping and payroll through TimeTrak and Workday systems
- Handled sensitive information about both employees and business operations with confidentiality
- Documented when employees negatively impacted the business, so that corrective actions could be taken
- Used interpersonal skills to get to know employees’ strengths and weaknesses, and took this information into consideration when creating monthly station assignments
- Promptly gave feedback to packers about production rates on a daily basis
- Promptly posted information on communications board for packers to see
- Monitored and communicated concerns about anticipated issues with computer systems and conveyor to the appropriate people to ensure work is continuously flowing
- Conferred and coordinated with picking supervisor, as well as other department leads/supervisors, about lending packers when workflow in packing was light
- Closely watched, and researched information about To Stay on Standard Orders
- Worked hard to resolve issues with problem orders to ensure the customer received quality customer service
- Observed packers and addressed safety concerns with them when necessary.
Packing Team Lead
SAKS FIFTH AVENUE FULFILLMENT CENTER
01.2014 - 01.2018
- Lead and develop a team of 70+ Associates
- Communicate policies to Associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
- Ensure procedures are followed for building security and product loss prevention
- Create, manage and support recognition and communication programs
- Partner with the management team to establish and maintain quality control standards.
Problem Resolution Clerk
07.2012 - 10.2014
- Used exceptional interpersonal skills to effectively train new hires to pack orders according to the written SOP
- Displayed excellent ability to identify the root cause of trouble customer orders and corrected various issues to ensure complete customer satisfaction
- Communicates in a timely and appropriate manner with management about problems and concerns
- Accurately researched and recorded information about cancelled, damaged, and missing items/orders using Excel
- Efficiently audited and shipped orders in a timely manner
- Cross-trained in returns and familiar with Find-It and IMT, in addition to Agile.
References
Personal and Professional references available on request
Timeline
Receiving Team Lead
Recreational Equipment Inc.
07.2023 - Current
Packing Supervisor
SAKS FIFTH AVENUE FULFILLMENT CENTER
10.2018 - 07.2023
Packing Team Lead
SAKS FIFTH AVENUE FULFILLMENT CENTER
01.2014 - 01.2018
Problem Resolution Clerk
07.2012 - 10.2014