Lauren Oleksy
Summary
I am a dedicated professional with a passion for customer service and a proven track record in creating positive interactions with customers. Through my previous roles in insurance, healthcare, and satelite television, I have honed my skills in providing exceptional customer service. I possess a deep understanding of the fundamentals and importance of effective communication, problem solving, and attentiveness to individual needs. I take pride in my ability to remain calm and professional in challenging situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Dish Network Corp
08.2022 - Current
- Very large call volume environment. This requires a high level of customer service ability, excellent phone skills and a highly friendly demeanor. I understand how to de-escalate an issue and can find a solution that helps both the customer and the company. I am very successful with all of these.
- Evaluate customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Address customer account discrepancies and concerns.
- Communicate with clients regarding account services, statements, and balances.
- Educate clients on account services and resolved client inquiries regarding statement information and account balances.
- Actively listen to customers and handle concerns quickly.
- I was promoted and handle technical issues as well, so I am trained how to handle these types of calls also.
Tree and Lawn Technician
Lawn Tech LTD
09.2021 - 08.2022
- Developed and maintained excellent customer relationships with current and new customers
- Completed and maintained all paperwork for current and future applications.
- Completed all applications safely and promptly.
Owner
Digital Impressions
01.2011 - 01.2020
- Completed sales, created product and managed business finances.
- Ensured all customers were happy and solved any customer complaints or issues promptly.
- Ensured product quality was top tier.
- Scheduled deliveries with service vendors or product suppliers.
Waitress
Aurelio's Pizza
01.2015 - 01.2017
- Upsold drinks and desserts, boosting revenue and profit.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Receptionist
Crete Wellness Center
01.2008 - 01.2015
- Checked patients in and directed or escorted them to correct rooms.
- Prepared itemized statements, bills and invoices and recorded the amounts due for the items purchased and services rendered.
- Fixed minor problems, such as equipment jams or computer issues.
- Filed all insurance claims.
Executive Assistant
Terry Hudson Enterprises, LLC
01.2009 - 01.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Insurance Agent Assistant
Daniel Cavanaugh Insurance Agency
01.2005 - 01.2011
- Was point of contact with customers when the agent was not in the office.
- Ran insurance quotes and explained auto/home insurance limits.
- Completed all paper work for the agent and mailed or had the customer sign in person.
- Completed all filing and assisted with any computer or electronic error in the office.
Education
High School Diploma -
Crete Monee High School
Crete, IL 01.2004
Skills
- Inbound Call Management in a high volume environment
- Sales and Upselling
- Customer Complaint Resolution
- Conceptual Thinking
- Customer Retention Strategies
- Billing Inquiries
- Quality Metrics
Certification
Illinois pesticide / CO15813
Timeline
Customer Service Agent
Dish Network Corp
08.2022 - Current
Tree and Lawn Technician
Lawn Tech LTD
09.2021 - 08.2022
Waitress
Aurelio's Pizza
01.2015 - 01.2017
Owner
Digital Impressions
01.2011 - 01.2020
Executive Assistant
Terry Hudson Enterprises, LLC
01.2009 - 01.2012
Receptionist
Crete Wellness Center
01.2008 - 01.2015
Insurance Agent Assistant
Daniel Cavanaugh Insurance Agency
01.2005 - 01.2011
High School Diploma -
Crete Monee High School
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