Summary
Overview
Work History
Education
Skills
Timeline
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Lauren O'Neill

Melbourne,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Planet Fitness
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Established team priorities, maintained schedules, and monitored performance.

Member Service Representative & Overnight

Planet Fitness
05.2022 - 01.2023
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Removed trash, debris, and other waste materials from the premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Delivered prompt service to prioritize customer needs.

Member Service Representative

Planet Fitness
01.2021 - 04.2022
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier Team Lead

Giant Eagle Market District
06.2018 - 06.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Associate of Arts -

Eastern Florida State College
Cocoa, FL
05.2024

High School Diploma -

Strongsville High School
Strongsville, OH
05.2020

Skills

  • Product and Service Knowledge
  • Task Delegation
  • Team Motivation
  • Customer Relationship Management (CRM)
  • Staff Supervision
  • Orientation and Training
  • Google Drive

Timeline

Assistant Manager

Planet Fitness
02.2023 - Current

Member Service Representative & Overnight

Planet Fitness
05.2022 - 01.2023

Member Service Representative

Planet Fitness
01.2021 - 04.2022

Cashier Team Lead

Giant Eagle Market District
06.2018 - 06.2020

Associate of Arts -

Eastern Florida State College

High School Diploma -

Strongsville High School

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Lauren O'Neill