Lauren Chesne
Barboursville
Summary
Knowledgeable retail manager. Managed product assortments and merchandising strategies to drive sales and enhance customer satisfaction. Demonstrated team leadership and problem-solving abilities in dynamic retail environments.
Overview
10
10
years of professional experience
Work History
Receptionist
Encompass Health Rehabilitation Hospital
05.2019 - 09.2021
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone systems, directing calls to appropriate personnel.
- Maintained organized reception area, promoting professionalism and efficiency.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Handled basic inquiries, providing accurate information to clients and guests.
- Utilized office software to maintain records and manage schedules effectively.
Environmental Services Housekeeper
Encompass Health Rehabilitation Hospital
05.2018 - 05.2019
- Maintained cleanliness and sanitation of patient rooms and common areas to enhance recovery environment.
- Operated cleaning equipment and utilized chemicals following safety protocols to ensure compliance with health standards.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs and hospital activities.
- Trained new staff on proper cleaning techniques and use of equipment to maintain operational efficiency.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
Lead Style Advisor
Justice Tween Brands
04.2016 - 04.2017
- Led style consultations to enhance customer experience and drive brand loyalty.
- Trained and mentored junior advisors on product knowledge and sales techniques.
- Collaborated with cross-functional teams to execute promotional events successfully.
- Assisted customers in building complete outfits by suggesting complementary pieces based on their preferences and body type.
- Enhanced overall shopping experience by creating a welcoming atmosphere for customers as they entered the store.
- Developed visual merchandising strategies to maximize store appeal and merchandise flow.
Assistant Merchandise Manager
Old Navy
05.2013 - 04.2016
- Collaborated with cross-functional teams to optimize inventory levels and product placement.
- Coordinated visual merchandising efforts to enhance brand presentation across retail environments.
- Executed promotional events to drive customer engagement and increase sales performance.
- Trained junior staff on inventory management systems and merchandise planning processes.
- Increased sales by implementing strategic merchandise displays and product placements.
- Addressed any customer inquiries or concerns promptly, ensuring a seamless shopping experience.
- Managed visual merchandising standards across the store, creating an appealing shopping environment that drove sales growth.
Seasonal Sales Associate
Old Navy
11.2011 - 01.2012
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Music Education
Marshall University
Huntington, West Virginia, WVTransfer Studies
Mountwest Community And Technical College
Huntington, WVSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Merchandise presentation
- Retail display setup
- Stock replenishment
- Stockroom organization
- Cash handling
- Team management
- Brand awareness
- Sales proficiency
- Customer service
- Customer assistance
- Patience and empathy
Timeline
Receptionist
Encompass Health Rehabilitation Hospital
05.2019 - 09.2021
Environmental Services Housekeeper
Encompass Health Rehabilitation Hospital
05.2018 - 05.2019
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2017 - 01.2018
Lead Style Advisor
Justice Tween Brands
04.2016 - 04.2017
Assistant Merchandise Manager
Old Navy
05.2013 - 04.2016
Seasonal Sales Associate
Old Navy
11.2011 - 01.2012
Music Education
Marshall University
Transfer Studies
Mountwest Community And Technical College