Lauren Orchard
Andover,MN
Summary
Dynamic Customer Service Advanced Specialist at TE Connectivity with expertise in SAP and exceptional communication skills. Proven track record in managing key accounts and enhancing customer relationships, driving process improvements, and supporting sales activities. Recognized for critical thinking and leadership in fast-paced environments, ensuring high service levels and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Advanced Specialist
TE Connectivity
02.2020 - Current
- Manage key and strategic customers.
- Verifying customer purchase orders are valid; price, minimum order quantity, shipping address, etc.
- Processing customer purchase orders into SAP once they have been verified
- Work directly with product managers and pricing analyst to give customers current and valid pricing when quote request are made
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts. To include backlog management and forecasting activities.
- Understand customer needs and requirements to improve the service level and relationship.
- Align with support team of specialists to ensure tasks are achieved with quick turnaround.
- Support Sales with Forecast validation.
- Manage and support collections activities in conjunction with finance partners.
- Supports manager by interacting with sub team to check progress, problem solve, provide guidance.
- Support process improvement to standardized operational procedures (SOP).
- Works under limited or minimal supervision, referring only very complex issues to higher level.
Customer Care Representative
TE Connectivity
02.2020 - Current
- Manage key and strategic customers
- Verifying customer purchase orders are valid; price, minimum order quantity, shipping address, etc
- Processing customer purchase orders into SAP once they have been verified
- Work directly with product managers and pricing analyst to give customers current and valid pricing when quote request are made
- Responsible for setting up customer visits to requested facilities
- Responding to customer emails within 24 hours of receiving them
- Work directly with sales representatives, and planners to ensure our customers are receiving their order in a timely manner
- Assisted all customers that call in with questions and requests
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative (Customer Issue Resolution) – Key Accounts
3M Company
06.2019 - 02.2020
- Company Overview: (PrideOne)
- Manages numerous Key accounts and small accounts daily; determining reasoning for all deductions in a timely manner, crediting customer accounts when necessary, collecting repayments for deductions deemed invalid, etc
- Works directly with Sales Representatives to ensure timely processing of promotional and special funding related deductions
- Collaborates with Customer Service in order to determine validity of deductions
- Contacts customer's Accounts Payable departments for back up documentation and repayment purposes
- (PrideOne)
Bar Manager
Alary's Bar
05.2017 - 06.2019
- Responsible for front of house staff and customers at all times
- Oversees & directly handles beer buying for 40+ beers on a weekly basis, from multiple different vendors
- Responsible for end of the night deposits, safe balance, and drawer balance
Supervisor
Wild Bills Sports Saloon
09.2013 - 05.2017
- Properly opening/closing the restaurant
- Staff scheduling
- Consistently give great customer service to make customers feel comfortable and want to return
- Managed nightly deposits, safe balance, and drawer balance
Education
High School Diploma -
Woodbury High School
Woodbury, MN05.2013
Skills
- Microsoft Office 365 Applications
- SAP
- Salesforce
- Strong Communication Skills
- Customer Service Skills
- Team Player
- Problem Solving and Critical Thinking
- Leadership and Management Abilities
- Computer Skills
- Point Of Sale (POS) programs
- Report creation
- Multitasking Abilities
- Team collaboration
Accomplishments
- Promoted to Customer Service Advanced Specialist at TE Connectivity.
- Promoted to the key and strategic customer service team.
- Hired on full time at TE Connectivity after 6 months as a contract worker.
Timeline
Customer Service Advanced Specialist
TE Connectivity
02.2020 - Current
Customer Care Representative
TE Connectivity
02.2020 - Current
Customer Service Representative (Customer Issue Resolution) – Key Accounts
3M Company
06.2019 - 02.2020
Bar Manager
Alary's Bar
05.2017 - 06.2019
Supervisor
Wild Bills Sports Saloon
09.2013 - 05.2017
High School Diploma -
Woodbury High School
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