Lauren Ordway
Fresno,CA
Summary
Dedicated and results-oriented professional with a robust history in program management and strategic planning. Proven track record in spearheading the development and implementation of program plans, ensuring strict adherence to regulations, and prioritizing the safety, health, and well-being of both clients and staff. Adept at optimizing resources, steering development initiatives, and cultivating positive relationships with stakeholders. Skilled in the supervision and coordination of staff, with a passion for mentoring direct reports and constructing high-performing direct service teams. Possesses extensive background in mental health, substance use, and crisis intervention with an understanding of the intricate dynamics involved in supporting individuals facing these challenges. Knowledge of evidence-based practices and while utilizing a compassionate approach to navigate and intervene effectively in diverse situations, promoting resilience and recovery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervising Mental Health Specialist
Turning Point Of Central California
08.2022 - Current
- Manages Turning Point Full Service Partnership, Diversion and Whole Person Care Programs and teams alongside program director. Responsible for onboarding processes and training new direct service staff.
- Leads team meetings and trainings for staff on mental health treatment modalities and core competencies including but not limited to crisis intervention, mandated reporting, cultural competency, harm reduction, motivational interviewing, assertive community treatment, co-occurring treatment, core correctional practices and criminogenic needs.
- Ensures treatment team documents services to meet all program, county and state requirements. Reviews quality of case coordination activities, interventions and progress towards development and attainment of treatment plan goals.
- All additional duties listed in previous position.
PSC Supervisor
Turning Point Of Central California- Diversion
01.2021 - 08.2022
- Applied strong leadership talents and problem-solving skills to assist in planning, organizing, implementing and evaluating all program services.
- Actively participated in all aspects of Mental Health Diversion Court including appearing in court as agency representative, coordinating services, reviewing progress reports, reviewing psychological assessments and submitting court reports.
- Provided direct training and supervision to case managers and group facilitator to ensure team complies with all policies and procedures while operating in accordance with the company vision and mission.
- Evaluated employee performance and coached to improve needed areas.
- Responded to crisis situations, addressed client and family concerns and provided direct services as needed.
Case Manager
Turning Point Of Central California, FSC-FSP
11.2019 - 12.2020
- Collaborated with clients to develop individualized service and support plans identifying basic needs, potential high risk behaviors/situations and community resources in effort to achieve their personal wellness and treatment goals.
- Facilitated communication and advocated for clients with community partners including housing vendors, treatment facilities, hospitals, probation department and court officials.
- Maintained caseload of 25+ individuals educating them on coping skills and behavioral modifications pertaining to criminogenic behaviors and mental health symptoms.
Case Manager
SMOC- Scattered Sites Family Shelters
08.2018 - 09.2019
- Provided full service case management for chronically homeless, domestic violence survivors, undocumented immigrants and families displaced due to hardships and natural causes.
- Responsible for conducting weekly visits to shelter apartment units and monthly needs assessments to track progress and establish goals.
- Provided family centered care, regularly coordinating with outside local and state agencies such as Department of Children and Families, Department of Transitional Assistance, Department of Housing and Community Development, law enforcement, hospitals, food pantries, and public school systems.
Relief Staff
SMOC- Serenity Home
02.2019 - 08.2019
- Maintained residence of up to thirty females diagnosed with substance use disorder as they seek recovery.
- Approved/ denied any off site visits requested by residents as well as documenting any incidents that occurred in detail so that they may be further reviewed and assessed.
- Oversaw med room and documented any dispensed medications.
Education
Master of Science - Nonprofit Administration
Louisiana State University At Shreveport
Shreveport, LA10.2023
Bachelor of Arts - Sociology & Criminology
The University of Tampa
Tampa, FL12.2015
Skills
- Mission Oriented
- Program Development
- Coaching & Mentorship
- Crisis Management & Intervention
- Strength Based & Trauma Informed Care
- Mental Health Diversion Court
- Documentation & Compliance
- Criminogenic Behaviors
- Homelessness
- Severe Mental Illnesses
- Performance Tracking and Evaluations
- Conflict Resolution
- Program Development
- Motivational Interviewing
- Agency Liaison
- HIPAA Compliance
- Cultural Competency
Additional Information
Live Again Fresno Gala Committee
Certification
- First Aid/CPR Certified
- Ohio Risk Assessment System (ORAS)
- Aggression Replacement Training (ART)
- SmartCare Super User
Affiliations
Fresno Women in Business for Good
Internships
- Phyllis Busansky Senior Center
Tampa, FL
09/2015-12/2015
- New Life Village
Tampa, FL
12/2014-06/2015
Timeline
Supervising Mental Health Specialist
Turning Point Of Central California
08.2022 - Current
PSC Supervisor
Turning Point Of Central California- Diversion
01.2021 - 08.2022
Case Manager
Turning Point Of Central California, FSC-FSP
11.2019 - 12.2020
Relief Staff
SMOC- Serenity Home
02.2019 - 08.2019
Case Manager
SMOC- Scattered Sites Family Shelters
08.2018 - 09.2019
Master of Science - Nonprofit Administration
Louisiana State University At Shreveport
Bachelor of Arts - Sociology & Criminology
The University of Tampa
- First Aid/CPR Certified
- Ohio Risk Assessment System (ORAS)
- Aggression Replacement Training (ART)
- SmartCare Super User
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