Summary
Overview
Work History
Education
Skills
Certification
Additional Involvement
Languages
Timeline
AccountManager

Lauren Orejuela

Miami,FL

Summary

With over 25 years of experience in team leadership, floor-planning, and client relations, this seasoned professional consistently drives business growth and operational improvements while delivering exceptional customer service in dynamic industries. A skilled account management professional with a proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Strong focus on team collaboration, adaptability, and delivering results sets this candidate apart. Excels in strategic planning, client communication, and problem-solving. Reputation for being highly reliable and flexible in meeting changing business needs, ready to make a significant impact in any organization.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Account Manager

AXLE Funding
05.2024 - Current
  • Manage a diverse client base, providing customized financing solutions tailored to business needs and growth objectives
  • Build strong client relationships and lead efforts in driving operational efficiencies, from funding to collections, ensuring timely and accurate transactions
  • Collaborate with cross-functional teams to ensure compliance with regulations and internal policies, enhancing organizational integrity
  • Provide ongoing client training and support to improve financial strategies and customer satisfaction, contributing to long-term retention

Front Office Assistant

South Florida Auto Auction
01.2024 - 05.2024
  • Managed daily front-office operations, handling client queries and ensuring smooth customer interactions during auctions
  • Coordinated scheduling and documentation, supporting efficient auction operations and adherence to compliance standards
  • Assisted management with administrative duties, streamlining workflows and enhancing office communication
  • Contributed to event coordination and the management of logistics, ensuring seamless transaction processing at auction checkpoints

Account Executive, Sr. Client Account Executive, Performance Manager, Portfolio Manager

NextGear Capital (Cox Automotive)
01.2008 - 01.2024
  • Managed a high-value portfolio worth over $19M, executing risk management strategies and building strong dealer partnerships
  • Developed strategic plans that enhanced client engagement and portfolio performance, driving organic growth and improving retention rates
  • Worked closely with the Risk Department to refine collection processes, improving financial outcomes and operational efficiency
  • Led mentoring programs for junior team members, fostering a culture of growth and adherence to operational standards
  • Delivered top-tier customer service and problem-solving, ensuring consistently high client satisfaction levels

General Manager

Dealer Services Corporation
01.2008 - 01.2012
  • Led a team of five employees, driving performance through effective recruitment, training, and fostering a culture of accountability
  • Managed a $15M portfolio, making it the largest in South Florida, and implemented strategies that promoted growth and market competitiveness
  • Built successful partnerships with auction houses, driving operational and client relationship growth
  • Promoted to oversee a second branch based on exceptional leadership and performance

Dealer Relations Manager

Autobank Financial Services
01.2007 - 01.2008
  • Managed dealer collections and loan funding, achieving key operational goals while maintaining compliance and minimizing risk
  • Proactively addressed client challenges with tailored solutions to improve satisfaction and outcomes
  • Ensured adherence to legal and regulatory standards, reducing organizational risks and enhancing operational performance

Assistant Branch Manager

Automotive Finance Corporation
01.2001 - 01.2007
  • Led a 12-person team, providing coaching on performance, compliance, and achieving high productivity
  • Managed a $25M portfolio with a 97%+ current rate, demonstrating strong risk management and growth capabilities
  • Enhanced dealer relationships through targeted outreach, boosting receivables and improving financial performance

Education

Business Administration -

Broward Community College
01.2007

Industrial Engineering -

Javeriana University
01.2000

Skills

  • Leadership & Team Development
  • Client Relationship Management
  • Process Optimization & Improvement
  • Risk Management & Compliance
  • Sales Strategy & Business Growth

Certification

  • Cox Leadership Development Program
  • Leading High-Performance Teams
  • Strategic Leadership Essentials
  • Conflict Resolution & Negotiation Strategies
  • Learning How to Have Difficult Conversations

Additional Involvement

  • Employee Resource Group (ERG) - HOLA, Actively participated in HOLA, the diversity-focused ERG, helping foster an inclusive environment and supporting initiatives that promote cultural awareness and diverse perspectives in the workplace.
  • Mentor and Mentee Program - Cox Automotive, Engaged in the Cox Automotive Mentor and Mentee Program, both as a mentor and mentee. Supported personal and professional development through reciprocal relationships, providing guidance and fostering growth for others, while also gaining insights and expanding skills through mentoring relationships.

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

AXLE Funding
05.2024 - Current

Front Office Assistant

South Florida Auto Auction
01.2024 - 05.2024

Account Executive, Sr. Client Account Executive, Performance Manager, Portfolio Manager

NextGear Capital (Cox Automotive)
01.2008 - 01.2024

General Manager

Dealer Services Corporation
01.2008 - 01.2012

Dealer Relations Manager

Autobank Financial Services
01.2007 - 01.2008

Assistant Branch Manager

Automotive Finance Corporation
01.2001 - 01.2007

Industrial Engineering -

Javeriana University

Business Administration -

Broward Community College
Lauren Orejuela