Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses extensive customer service and sales experience along with independent decision-making skills and sound judgment to positively impact company success. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Lauren Orso
Auburn,AL
Summary
Overview
7
years of professional experience
Work History
Mo’Bay Beignet Co. Of Auburn
General Manager
02.2021 - Current
Job overview
- Relocated to Auburn, AL to open and manage new location.
- Helped plan and design both FOH and BOH of new location.
- Setup and organized equipment and inventory to meet local health department, building, and fire codes and ensure successful operation.
- Recruited and hired qualified candidates that aligned with company's vision.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours of 30+ staff members and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Managed multiple locations during football season with addition of food truck on Auburn University campus and kiosk in Jordan-Hare Stadium.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Purchased food and cultivated strong vendor relationships.
- Networked with local businesses and organizations to develop unique events and special promotions to drive sales and increase brand awareness.
Mo'Bay Beignet Co.
General Manager
02.2020 - 02.2021
Job overview
- Oversaw all FOH and BOH operations ensuring excellent customer experience and food production.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired, trained, and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reduced health risks by developing and implementing necessary changes to operational procedures and food production to meet COVID guidelines.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Colonial Life
Agency Development Manager
04.2017 - 06.2020
Job overview
- Developed recruiting strategies to attract and recruit new agents through various avenues
- Managed staff performance by proactively addressing deficiencies and training weaknesses.
- Consistently surpassed quarterly and yearly sales goals
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Attended seminars, conferences and organizational activities to maintain management and industry expertise.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of agents to boost performance and enhance business results.
Colonial Life Insurance
Account Executive
04.2017 - 04.2018
Job overview
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Adhered to company goals by managing minimum of 200 customer calls, 50 on-site visits, and 7 decision maker meetings per week.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Resolved issues promptly to drive satisfaction and enhance customer service
Corsentino Chiropractic
Practice Representative
04.2016 - 04.2017
Job overview
- Created warm and welcoming clinic environment focused on patient-centered care.
- Participated in various community events and company health fairs to increase brand awareness and drive sales.
- Recruited new patients using various sales and marketing techniques.
- Worked with marketing department to hit monthly recruitment goals.
- Communicated brand’s mission through patient orientation, clinic tours, and educational classes.
- Performed daily clinic operations including phone system management, transaction completion through POS software, patient account management, cleaning duties, inventory assessment, etc.
Education
Auburn UniversityAuburn, AL
Bachelor of Science from Interdisciplinary Studies
12.2014
University Overview
Cottage Hill Christian AcademyMobile, AL
High School Diploma
05.2009
University Overview
Skills
- Recruitment
- Staffing
- Leadership
- Total Quality Management
- Employee Scheduling
- Customer Experience
- Troubleshooting Expertise
- Customer Relationship Management
- Strategic Networking
- Sales Growth
- Labor Cost Controls
Timeline
General Manager
Mo’Bay Beignet Co. Of Auburn
02.2021 - Current
General Manager
Mo'Bay Beignet Co.
02.2020 - 02.2021
Agency Development Manager
Colonial Life
04.2017 - 06.2020
Account Executive
Colonial Life Insurance
04.2017 - 04.2018
Practice Representative
Corsentino Chiropractic
04.2016 - 04.2017
Auburn University
Bachelor of Science from Interdisciplinary Studies
Cottage Hill Christian Academy
High School Diploma
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