Lauren Osorio
Hialeah,FL
Summary
Dynamic hospitality professional with proven sales expertise at Hard Rock Casino, adept at upselling premium products and enhancing customer satisfaction. Skilled in payment processing and conflict resolution, consistently maintaining high standards in fast-paced environments. Recognized for effective communication and attention to detail, ensuring seamless service and positive dining experiences.
Overview
6
6
years of professional experience
Work History
Wading Pool Attendant
Hard Rock Casino
03.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Millers Ale House Bar and Grill
08.2021 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Sports Grill
05.2019 - 03.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor In Marketing - Social Media Marketing
Miami Dade College
Miami, FLHialeah Gardens Senior High School
Hialeah Gardens, FL06.2020
Skills
- Payment processing
- Attention to detail
- Hospitality and accommodation
- Sales expertise
- High volume dining
- Effective customer upselling
- Accurate money handling
- Beverage service
- Safe food handling
- Time management
- Cash handling
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Wading Pool Attendant
Hard Rock Casino
03.2025 - Current
Waitress
Millers Ale House Bar and Grill
08.2021 - Current
Waitress
Sports Grill
05.2019 - 03.2023
Bachelor In Marketing - Social Media Marketing
Miami Dade College
Hialeah Gardens Senior High School
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