Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Owens

Windber,PA

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Medication Technician

Windber Woods Senior Living & Rehabilitation
08.2024 - Current
  • Administered medications accurately to patients per prescribed schedules.
  • Monitored patient responses to medications and reported changes to healthcare team.
  • Maintained comprehensive medication records, ensuring compliance with regulatory standards.
  • Implemented best practices for infection control during medication handling processes.
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
  • Increased patient comfort levels while administering injections or oral medications through gentle handling techniques and clear explanations of each step involved in the process.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Monitored medication storage area to maintain medication security and control.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Housekeeper /Environmental Services Housekeeper

Windber Woods Senior Living & Rehabilitaion
09.2023 - 08.2024
  • Maintained cleanliness and organization in all areas, ensuring high standards of hygiene.
  • Implemented efficient cleaning schedules to optimize workflow and minimize disruptions.
  • Trained new staff on cleaning protocols and safety procedures to enhance team performance.
  • Conducted inventory checks for cleaning supplies, ensuring timely replenishment and cost management.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Bartender /Restaurant Server

Harrigans Cafe
09.2022 - 11.2023
  • Served high-quality cocktails while ensuring customer satisfaction.
  • Maintained cleanliness to uphold health standards.
  • Trained and mentored new bartenders on drink preparation and customer service protocols.
  • Collaborated with kitchen staff to synchronize food and beverage service for enhanced dining experience.
  • Resolved customer complaints promptly, maintaining a positive atmosphere in the bar area.
  • Monitored alcohol consumption levels to ensure compliance with legal regulations and promote responsible serving practices.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Assistant Store Manager

Loxahatchee Ice Cream & Coffee
12.2018 - 07.2022
  • Coordinated daily store operations to enhance customer experience and optimize workflow.
  • Trained and mentored staff on sales techniques and inventory management systems.
  • Implemented operational improvements that reduced waste and enhanced efficiency in merchandising.
  • Oversaw visual merchandising standards to create an engaging shopping environment for customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Permit Manager

Clean Air Restoration D/b/a Chandler Construction Company
03.2012 - 04.2016
  • Assisted in reviewing permit applications for compliance with local regulations
  • Coordinated with clients to gather necessary documentation for permit processing
  • Maintained organized records of permits and related correspondence for easy access
  • Supported team in tracking permit statuses through project management software
  • Learned and applied best practices for efficient permit submission processes
  • Reduced errors in permit submissions by creating user-friendly templates and guides for applicants.
  • Collaborated with other departments to address complex permitting issues, resulting in a more streamlined approach across the organization.
  • Maintained detailed records of all permits issued, ensuring accessibility and transparency when needed for audits or reviews.
  • Established rapport with local officials and decision-makers to gain their support in expediting permit applications when needed.

Education

Licensed Practical Nurse - Nursing

Greater Johnstown Career & Technology Center
Johnstown, PA
08-2025

High School Diploma -

South Brunswick High School
Monmouth Junction, NJ
06-2003

Skills

  • Bathing assistance

  • Vital signs monitoring

  • HIPAA compliance

  • Dressing assistance

  • Feeding assistance

  • Transfer techniques

  • Ambulation assistance

  • Daily living assistance

  • Patient care

  • Medication administration

  • Willingness to learn

  • Teamwork

  • Vital signs

  • IV Certified

Certification

  • CMT - Certified Medication Technician
  • IV (Intravenous) Certification
  • CPR Certified

Timeline

Certified Medication Technician

Windber Woods Senior Living & Rehabilitation
08.2024 - Current

Housekeeper /Environmental Services Housekeeper

Windber Woods Senior Living & Rehabilitaion
09.2023 - 08.2024

Bartender /Restaurant Server

Harrigans Cafe
09.2022 - 11.2023

Assistant Store Manager

Loxahatchee Ice Cream & Coffee
12.2018 - 07.2022

Permit Manager

Clean Air Restoration D/b/a Chandler Construction Company
03.2012 - 04.2016

Licensed Practical Nurse - Nursing

Greater Johnstown Career & Technology Center

High School Diploma -

South Brunswick High School

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