Lauren Pfost
Clarkesville,GA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Regions
07.2024 - Current
- Delivers excellent service on cash line while developing effective customer relationships and educating customers of Regions products, services and our online experience
- Adheres to banking procedures and policies to ensure sound banking practices to protect the branch team, bank and customers from monetary risks
- Identifies opportunities to help customers reach their monetary goals, referring to internal team when appropriate
Loan Officer
USAA
08.2017 - 04.2024
- NMLS Registered Loan Officer awarded multiple times for outstanding results by exceeding sales goals and maintaining high quality scores
- Provided excellent customer service with phone calls and email while guiding customers through online banking and e-sign procedures
- Worked through a daily average of 25 customer relationship management leads accurately and efficiently within service level objective requirements
- Managed pipeline of 75 to 200 leads, preapprovals, and active loan applications throughout cycle of mortgage process
- Recognized for helping teammates decipher complex financial circumstances, system updates and best practices
Education
Bachelor of Science - Psychology
University of Florida
12.2007
Skills
- Proficient in written and verbal communication
- Analytical thinker with the capacity to use data to assess and solve challenges
- Proficient in MS Office applications
- Administrative support
- Customer and client relations
- Scheduling and calendar management
Timeline
Relationship Banker
Regions
07.2024 - Current
Loan Officer
USAA
08.2017 - 04.2024
Bachelor of Science - Psychology
University of Florida
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