Lauren Payne
Mayfield Heights,Ohio
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction. As a team member I bring loyalty, consistency, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, communication, and providing exceptional service.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Whole Food Market
04.2018 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Ensured accurate cash handling and balanced cash register at end of shifts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Customer Service Associate
Whole Foods
01.2018 - Current
- Handle customers groceries
- Provide pleasant environment when interacting with my customers
- Keep up Sanitary measures to provide quality goods
- Display leadership when necessary
- Learn ethical skills to handle products carefully
- Promote return visits
Main Artist
MAC Cosmetics
10.2022 - 07.2024
- Created innovative makeup looks for diverse clientele, enhancing brand visibility and customer satisfaction.
- Collaborated with marketing team to develop promotional materials and campaigns that aligned with brand aesthetics.
- Trained and mentored on product application techniques and customer engagement strategies.
- Implemented inventory management practices to ensure product availability and reduce waste in studio operations.
Retail Sales
Charming Charlie
04.2017 - 03.2018
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
Education
Academy - mastery of makeup certificate
QC Online Makeup
11-2021
Associate of Arts -
Lakeland Community College
Kirtland, OH01.2019
Skills
- Customer service
- Customer satisfaction
- Patience and composure
- Customer complaint resolution
- Retail merchandising
- Multitasking and organization
- Adaptability and flexibility
- Cultural awareness
- Stress management
- Creative thinking
- Relationship building
- Credits and refunds
- Working under pressure
Timeline
Main Artist
MAC Cosmetics
10.2022 - 07.2024
Customer Service Cashier
Whole Food Market
04.2018 - Current
Customer Service Associate
Whole Foods
01.2018 - Current
Retail Sales
Charming Charlie
04.2017 - 03.2018
Academy - mastery of makeup certificate
QC Online Makeup
Associate of Arts -
Lakeland Community College