Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Payne

Mayfield Heights,Ohio

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction. As a team member I bring loyalty, consistency, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, communication, and providing exceptional service.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Whole Food Market
04.2018 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Ensured accurate cash handling and balanced cash register at end of shifts.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Customer Service Associate

Whole Foods
01.2018 - Current
  • Handle customers groceries
  • Provide pleasant environment when interacting with my customers
  • Keep up Sanitary measures to provide quality goods
  • Display leadership when necessary
  • Learn ethical skills to handle products carefully
  • Promote return visits

Main Artist

MAC Cosmetics
10.2022 - 07.2024
  • Created innovative makeup looks for diverse clientele, enhancing brand visibility and customer satisfaction.
  • Collaborated with marketing team to develop promotional materials and campaigns that aligned with brand aesthetics.
  • Trained and mentored on product application techniques and customer engagement strategies.
  • Implemented inventory management practices to ensure product availability and reduce waste in studio operations.

Retail Sales

Charming Charlie
04.2017 - 03.2018
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.

Education

Academy - mastery of makeup certificate

QC Online Makeup
11-2021

Associate of Arts -

Lakeland Community College
Kirtland, OH
01.2019

Skills

  • Customer service
  • Customer satisfaction
  • Patience and composure
  • Customer complaint resolution
  • Retail merchandising
  • Multitasking and organization
  • Adaptability and flexibility
  • Cultural awareness
  • Stress management
  • Creative thinking
  • Relationship building
  • Credits and refunds
  • Working under pressure

Timeline

Main Artist

MAC Cosmetics
10.2022 - 07.2024

Customer Service Cashier

Whole Food Market
04.2018 - Current

Customer Service Associate

Whole Foods
01.2018 - Current

Retail Sales

Charming Charlie
04.2017 - 03.2018

Academy - mastery of makeup certificate

QC Online Makeup

Associate of Arts -

Lakeland Community College
Lauren Payne