Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lauren Parkinson

Goodlettsville,TN

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bar Manager

The Club at Ruby Hill
07.2023 - 10.2024
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Led training sessions for new staff, improving service quality and team cohesion.

Corporate ADMINISTRATIVE ASSISTANT

Mygrant Glass Co
08.2016 - 04.2022
  • Built relationships with customers to establish long-term business growth
  • Resolved problems with high-profile customers to maintain relationships and increase customer loyalty
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Demonstrated products to show potential customers benefits and advantages to encourage additional sales
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Marketed Auto Glass and accessories to targeted audience at trade shows and events
  • Increased performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Planned and executed internal and external marketing events
  • Planned trade shows and vendor fairs for clients and partners to attend
  • Worked with vendors to complete projects according to schedule and specifications
  • Inventoried stock and placed product orders and verified receipts
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Organized Training and Certification events from Vendors for staff and customers
  • Coordinated flights, ground transportation and hotel accommodations
  • Organized spaces, materials and catering support for internal and client-focused meetings
  • Arranged corporate and office conferences for company employees and guests
  • Customer billing and order placement
  • Accounts Receivable balancing
  • Customer rebate tracking and issuing credit or payment
  • Streamlined policies and procedures for efficiency
  • Training for CSR’s and Warehouse staff
  • Driver Dispatching

Food and Beverage Server

Pacifica Seafood Restaurant
04.2009 - 07.2016
  • Greeted guests warmly to foster welcoming environment
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests
  • Entered orders accurately to produce finalized checks and attain correct payments from guests
  • Cleaned and set up tables to promptly seat guests and reduce wait times
  • Explained menu, food and beverage preparation and ingredients to safeguard against allergies
  • Offered specialty drinks, desserts and other premium items to maximize revenue
  • Assisted in all off-site events
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Obtained the highest 'secret shopper' review in company history with 99% satisfaction
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Education

Business Management

College of The Desert
Palm Desert, CA

High School Diploma -

Palm Desert High School
Palm Desert, CA
05.2008

Skills

  • Customer Service
  • Fast Learner
  • Honest and Dependable
  • Highly reliable
  • Vendor Management
  • Staff Support
  • Responsible Alcohol Service
  • Supply Ordering and Management
  • POS Terminal Operation
  • Issue Resolution
  • Strong multitasking
  • Liquor, beer, and wine knowledge

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Tennessee ABC Serve Permit

Timeline

Bar Manager

The Club at Ruby Hill
07.2023 - 10.2024

Corporate ADMINISTRATIVE ASSISTANT

Mygrant Glass Co
08.2016 - 04.2022

Food and Beverage Server

Pacifica Seafood Restaurant
04.2009 - 07.2016

High School Diploma -

Palm Desert High School

Business Management

College of The Desert

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Lauren Parkinson