LAUREN PARKS
Niceville
Summary
Results-driven Inside Sales Manager with a strong background in developing sales strategies that boost revenue and enhance customer relationships. Proven expertise in CRM management and contract negotiation, consistently maintaining high customer satisfaction across diverse markets.
Overview
25
25
years of professional experience
Work History
Inside Sales Manager
Consumer Portfolio Services
Irvine
10.2007 - Current
- Developed and implemented sales strategies that significantly increased revenue and improved market share.
- Developed sales strategies to enhance customer relationships and retention efforts.
- Serviced and maintained over 120 dealerships across the U.S. to promote customer satisfaction and loyalty.
- Communicated with repeat customers to strengthen relationships and enhance customer retention.
- Implemented CRM systems to streamline communication and track customer interactions.
- Maintained accurate records of all customer interactions using CRM software.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Conducted credit analysis and thorough evaluation of applications submitted by auto dealers.
Senior Loan Specialist
Accredited Home Lenders
Orange
01.2007 - 12.2007
- Processed home loan applications, achieving loan approval authority up to $400,000 with 90% LTV.
- Underwrote home loan applications, ensuring compliance with lending guidelines.
- Provided pricing to brokers and pre-qualified future loan applicants, facilitating informed decisions.
Underwriter I
ResMAE
Brea
01.2005 - 12.2007
- Increased regional sales from $5 million to $21 million in 6 months.
- Developed and trained co-workers using a daily report system and maintained multiple production logs.
- Maintained over 90 loans with funding ratios exceeding 50%.
- ResMAE Mortgage Corp. engages in originating, selling, and servicing subprime residential mortgage loans. The company was founded in 2003 and is based in Brea, California.
Team Processing Lead
Aames Ilome Loan
Irvine
01.2001 - 12.2005
- Managed $8 million pipeline for top producing account executives while overseeing a team of processors to ensure efficient workflow.
- Supervised a team of 5 processors.
- Served and maintained loan applications from submission to funding, ensuring timely processing and client satisfaction.
- Handled service issues and complaints from brokers and account executives, resolving concerns to enhance relationships and support.
- Aames Ilome Loans providing home Equity loans since 1954 servicing the clients who want their kids to go to college, want their homes to be improved and financial worries to be relieved. The Aames philosophy is earning people's trust by trusting them.
Education
A.A. - general requirements
Cal State University of Fullerton
Fullerton, CA01-2001
High School Diploma -
Savanna High School
Anaheim, CA01-2000
Skills
- Customer retention
- Client acquisition
- Lead generation
- Sales forecasting
- CRM management
- Contract negotiation
- Customer retention
- Team leadership and issue resolution
- Problem solving and attention to detail
- Time management and adaptability
- Effective communication
- Lead generation
References
References furnished upon request.
Accomplishments
- CPS 2022 Premier Club- Meritorious Award
- Top 15 in the company for contracts funded
Timeline
Inside Sales Manager
Consumer Portfolio Services
10.2007 - Current
Senior Loan Specialist
Accredited Home Lenders
01.2007 - 12.2007
Underwriter I
ResMAE
01.2005 - 12.2007
Team Processing Lead
Aames Ilome Loan
01.2001 - 12.2005
A.A. - general requirements
Cal State University of Fullerton
High School Diploma -
Savanna High School