Summary
Overview
Work History
Education
Skills
Sales
Timeline
Generic

Lauren Parlier

Naples,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic about placing products attractively to grab attention of customers and promote sales. Well-versed in marketing, sales and customer service policies. Assisted customers with product selection to improve customer service and increase store revenues. Warm Demonstrator with first-rate skills in sales and customer service. Able to build strong relationships with customers and coworkers. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

Work History

Customer Service

Publix
  • Delivered exemplary customer service and warmly greeted guests.
  • Answered customers' questions and providing exceptional customer service.
  • Increased customer service ratings through personable service.
  • Operated register to provide great customer service.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Led cashiers and associates in providing thoughtful customer service.
  • Generated repeat business through exceptional customer service.

Sales Associate

Ann Taylor Loft
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.

Private Nanny

Lauren Parlier
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted children with homework assignments and special projects across different subjects.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Taught children everyday skills and language.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Encouraged children to be understanding and patient with others.

Education

Bachelor of Science - Legal Studies Major

Florida Gulf Coast University
Fort Myers, FL
05.2025

Associate of Arts - Legal Studies

Florida Gulf Coast University
Fort Myers, FL
02.2024

Skills

  • Call Center Customer Service
  • Customer service background
  • Customer service support
  • Customer service orientation
  • Effective customer service
  • Customer service skills
  • Customer service and assistance
  • Customer Service
  • Superior customer service
  • Customer service expert
  • Customer service excellence
  • Exceptional customer service
  • Customer service understanding
  • Customer Service Process Improvement
  • Adherence to high customer service standards

Sales

Dear Banker's Life,


I am writing to express my interest in the entry-level insurance sales agent position With a lifelong passion for sales and a journey that reflects true determination and hard work, I believe I would be a valuable addition to your team.


My sales career began by selling clothes at local department stores. There, I learned my skills and developed a deep understanding of customer service and retail dynamics. Starting from the ground up offered me the unique opportunity to learn the ropes authentically, embracing every challenge that came my way. Although I was initially new to the industry, I embraced the experience as a chance to cultivate my work ethic and adapt quickly to the needs of enriching customer experiences.


I often reflect on my journey as an underdog story, wherein each sale was not just a transaction, but a step toward personal growth and achievement. My determination to succeed, coupled with a positive mindset, has fueled my drive to exceed expectations-both of my own and those of my customers built on trust and respect, ensuring that each customer feels valued and heard. 

Timeline

Customer Service

Publix

Sales Associate

Ann Taylor Loft

Private Nanny

Lauren Parlier

Bachelor of Science - Legal Studies Major

Florida Gulf Coast University

Associate of Arts - Legal Studies

Florida Gulf Coast University
Lauren Parlier