Lauren Parlier

“Working as a Customer Service Agent with Danta Airlines gave me real insight into how people handle stress, uncertainty, and major life moments. In an airport environment, customers aren’t just traveling — they may be dealing with missed connections, family emergencies, business pressure, or personal milestones. I learned how to remain calm, solution-focused, and empathetic even when emotions were high.

That role strengthened my ability to de-escalate tense situations, communicate clearly under pressure, and represent the company’s brand with professionalism. It taught me that customer service isn’t just about transactions — it’s about understanding people and protecting the customer experience during their most vulnerable moments.

Those skills directly apply to any role involving clients, teamwork, or brand representation because I’ve proven I can handle pressure while maintaining professionalism and delivering solutions.”

Delivered personalized styling consultations to drive customer satisfaction and repeat business

Exceeded monthly sales goals through relationship-based selling techniques

Strengthened brand loyalty by creating a high-touch, client-focused shopping experience

Managed visual merchandising and floor presentation to align with brand standards

Handled customer concerns with professionalism, protecting brand reputation

Represented premium Boar’s Head brand, educating customers on product quality and features

Built customer loyalty through product knowledge and personalized recommendations

Maintained high standards of food safety, compliance, and brand presentation

Increased upselling opportunities by recommending complementary products

Provided high-volume customer service while ensuring accuracy and efficiency

• Managed scheduling of client meetings and court appearances for attorneys.
• Supported attorneys during depositions by taking notes and summarizing key points.
• Contacted clients to schedule appointments and discuss progress of cases.