Lauren Parlier
Cape Coral
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
8
8
years of professional experience
Work History
Legal Secretary Assistant
Christoper & Ligorio
01.2025 - 02.2025
- Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
- Collaborated with attorneys to prepare accurate trial notebooks containing essential case materials.
- Maintained an organized filing system for efficient retrieval of legal documents and client information.
- Ensured confidentiality of sensitive client information through strict adherence to privacy policies when handling documents.
- Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
- Organized files for court proceedings.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Answered and directed calls using multi-line switchboard.
Sales Associate
Ann Taylor Loft
08.2017 - 02.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Seasonal Bagger
Publix
02.2021 - 06.2021
- Assisted with maintaining clean and organized store appearance.
- Retrieved grocery carts and baskets from lot and various site locations.
- Maintained customer satisfaction by assisting with carrying out goods.
- Answered customer inquiries and provided product guidance.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
Education
Associate of Arts - Legal Studies
Florida Gulf Coast University
Fort Myers, FL01-2023
Skills
- Customer service
- Cash handling
- Product knowledge
- Sales strategies
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Confidentiality practices
- Relationship building
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Legal Secretary Assistant
Christoper & Ligorio
01.2025 - 02.2025
Seasonal Bagger
Publix
02.2021 - 06.2021
Sales Associate
Ann Taylor Loft
08.2017 - 02.2022
Associate of Arts - Legal Studies
Florida Gulf Coast University
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