Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lauren Parrish

Vinton,VA

Summary

Accomplished Customer Service Supervisor with a proven history at UHC-DSNP, enhancing team productivity and customer satisfaction through effective problem-solving and team leadership. Skilled in Microsoft programs and proficient in leveraging data analytics tools like Orbit Tableau for strategic decision-making. Achieved significant improvements in service quality by fostering collaboration and open communication. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

UHC- DSNP
04.2020 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Customer Service Team Lead

UHC
01.2017 - 04.2020
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Education

Liberty High School
06-2010

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Orbit Tableau
  • Qualtrics
  • Mymetrics
  • Proficient in Microsoft programs including, Excel, Word, Powerpoint,etc

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Supervisor

UHC- DSNP
04.2020 - Current

Customer Service Team Lead

UHC
01.2017 - 04.2020

Liberty High School

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Lauren Parrish