LAUREN PASTOLOVE
East Norwich,New York
Summary
Client Services Manager with 5+ years of cultivating strong client relationships and retention. Accustomed to multi-tasking and forming positive relationships with all staff members. Strong analytical and organizational skills while being open to feedback to experience continued growth.
Overview
21
21
years of professional experience
Work History
Operations and Client Services Manager
Integrative Therapy Center
07.2025 - Current
- Facilitated the onboarding process for new therapists.
- Responsible for overseeing 10+ therapistss and providing support for all administrative tasks
- Daily billing, troubleshooting insurance issues, benefits verification, client consultations, and responding to all client inquiries in a timely fashion
- Invoice auditing for therapists
Client Care and Administrative Coordinator
Manhattan Psychotherapy
11.2024 - Current
- Coordinate new client consultations, ensuring a proper match with each therapist
- Website and social media management
- Ensure that billing is completed in a timely fashion and address billing errors
- Provide consistent administrative support to a team of 7+
- Provide client support
Volunteer
Last Hope Animal Rescue and Rehabilitation
08.2005 - Current
- Editor of our monthly newsletter, lead adoption counselor, and website administrator
- Creator, photographer, and administrator for our Instagram account
- Assist in feeding, cleaning, and adoption of animals
Manager of Patient Care & Administration
Transformative Mindset
04.2021 - 09.2025
- Various administrative tasks such as: client intake, scheduling, insurance verification, billing, onboarding new hires, and website management
- Social media marketing
- Writing blogs
Administrative Assistant
Atre Inc
07.2020 - 07.2021
- Creating & editing spreadsheets
- Editing content and copy
- Assorted administrative tasks
Receptionist/Social Media Coordinator
Oyster Bay Animal Hospital
07.2019 - 03.2020
- Customer service, making appointments, assisting doctor with various tasks
- Running our Instagram account, monthly blogs, helping at work events
Assistant Business Manager
Leslie’s Leashes
09.2018 - 09.2019
- Write monthly blogs, create email blasts, and help plan events
Education
Certificate - Non-Profit Management
Molloy College
Rockville Centre, New York04.2018
B.A - Psychology
Adelphi University
Garden City, New York05.2013
Skills
- Computer: Microsoft Word, Excel, Typing Skills, Google Sheets, TherapyAppointment, Availity, CAQH, Evernorth
- Marketing: SEO content creation
- Social Media Strategy
- Client Engagement
- Billing management
- Team development
- Staff development
- Client rapport
Accomplishments
- Dean’s List
- Academic Scholarship
- Psi Chi and Alpha Phi Sigma Honor Societies
- Adelphi University Research Day Participant, 2012 and 2013
Timeline
Operations and Client Services Manager
Integrative Therapy Center
07.2025 - Current
Client Care and Administrative Coordinator
Manhattan Psychotherapy
11.2024 - Current
Manager of Patient Care & Administration
Transformative Mindset
04.2021 - 09.2025
Administrative Assistant
Atre Inc
07.2020 - 07.2021
Receptionist/Social Media Coordinator
Oyster Bay Animal Hospital
07.2019 - 03.2020
Assistant Business Manager
Leslie’s Leashes
09.2018 - 09.2019
Volunteer
Last Hope Animal Rescue and Rehabilitation
08.2005 - Current
B.A - Psychology
Adelphi University
Certificate - Non-Profit Management
Molloy College