Lauren Peluso
Plantsville,CT
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer service Representative role.
With proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Self-employeed
08.2022 - 12.2025
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Implemented electronic health record systems to streamline documentation processes and improve data accuracy.
- Facilitated communication between medical staff and patients, ensuring clarity of treatment plans and procedures.
- Collaborated with multidisciplinary teams to develop care plans tailored to individual patient needs.
- Discussed new medications and technologies specific to patient's conditions.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-2025
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
Timeline
Healthcare Customer Service Representative
Self-employeed
08.2022 - 12.2025
High School Diploma -
Penn Foster Career School