Lauren Peoples

• Current: Improved Veterans satisfaction by providing clear and concise information on health benefit plans and options. Manage calls, emails, scanning documents and data entry.
• Assist Veterans in selecting appropriate coverage by analyzing individual needs and financial income.
• Conducted regular reviews of Veterans accounts to identify potential improvements of benefits.
• Offer resource materials explaining various aspects of health benefits, enhancing Veterans comprehension and decision-making abilities.
• Provided ongoing support to Veterans throughout the life of their policies, addressing concerns and answering questions as needed to ensure continued satisfaction with VHA benefits.

Analyzing and evaluating existing compensation and benefits programs and recommended improvements.

• Log client conversations, policy information and changes in client information at time of each phone call made.
• Tracked detailed records of client interactions using customer relationship management software, enabling efficient follow-up on inquiries and concerns.
• Implemented user-friendly online tools for benefits management, simplifying the enrollment process and improving accessibility for clients.
• Participated in industry conferences and trainings to stay current with best practices, maintaining a high level of expertise as a Health Benefits Advisor.
• Liaised between clients and internal staff to resolve problems involving access.
• Direct Veterans to billing department when eligibility issues are involved concerning medical care.
• Advised Veterans on making decisions regarding health care benefits, carefully matching them with most appropriate benefits and services.
• Advise and provide resources for Veterans spouses and dependents.

• Performed phlebotomy and specimen collection, including labeling and preparation for transport
• Enhanced surgical efficiency with diligent preparation and organization of operating room and exam rooms
• Ensured patient safety by maintaining a sterile environment throughout surgery.
• Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
• Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
• Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
• Protected patients from infection by setting up and managing sterile operating fields.
• Provided preoperative and postoperative education to patients and families to manage recovery.

• Donor blood collection at facility and blood drives. Set up privacy donor booths, cots and collection materials.
• Greeted patients and completed health screening and questionnaire
• Prepared donor materials including blood processing monitor.
• Prepared patients for donation and assured patients of there safety, closely monitored patient during and after collection.
• Labeled and prepared blood collection bag for transport.

• Assisted surgeons with minor office procedures
• Performed phlebotomy as needed
• Collected tissue specimens, labeled and prepared specimens for lab transport
• Prepared patients and equipment for sterile surgical procedures
• Other duties assign

• Performed all aspects of Front and Back office.
• Enhanced clinic efficiency by assisting physician with minor surgical procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Streamlined office operations by managing inventory levels, ordering supplies, and
• organizing storage areas.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Obtained and documented patient medical history, vital signs and current complaints at intake.