Lauren Perez
Miami
Summary
Detail-oriented and highly organized professional with experience in office management, cash control, and health insurance collections within diverse industries including construction insulation and healthcare. Proven ability to manage daily operations, oversee billing and invoicing processes, handle accounts receivable, and resolve insurance claim denials with clinical insights. Strong communicator skilled in coordinating between teams, managing client relationships, and ensuring compliance with financial and regulatory standards. Adept at multitasking, problem-solving, and maintaining accuracy in fast-paced environments. Seeking to leverage expertise in administrative management and revenue cycle operations to contribute to organizational efficiency and financial health.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cash Control Specialist
Larkin Community Hospital Palm Springs Campus
08.2024 - Current
- Monitored, recorded, and reconciled all incoming payments, including patient payments, insurance reimbursements, and departmental cash deposits.
- Maintained accurate financial records by balancing daily cash logs, preparing bank deposits, and resolving discrepancies in collaboration with accounting staff.
- Ensured compliance with internal controls and hospital financial policies regarding cash handling, deposit procedures, and documentation requirements.
- Collected and verified daily cash reports from various departments (e.g., admissions, pharmacy, cafeteria) and ensured timely bank deposits.
- Investigated and resolved variances in deposit totals and provided reporting to management for audits and financial review. Prepared financial summaries, reconciliation reports, and deposit logs for hospital administration and accounting teams.
- Assisted with internal and external audits by providing documentation and explanations for cash handling and deposit procedures.
- Delivered exceptional service when responding to internal inquiries regarding payments and deposit statuses.
Senior Collector
Larkin Community Hospital Palm Springs Campus
05.2022 - 07.2024
- Managed complex accounts receivable for commercial and government insurance claims, ensuring timely collection and resolution of outstanding balances.
- Followed up on denied, underpaid, and aging claims by communicating with insurance companies, third-party payers, and internal departments via phone call, emails or insurance portals.
- Analyzed explanation of benefits (EOBs), remittance advices (RAs), and payer guidelines to determine and execute appropriate follow-up actions.
- Submitted corrected claims, appeals, and additional documentation as required to facilitate claim resolution and reimbursement.
- Trained and mentored junior collectors on payer procedures, collections strategies, and system navigation.
- Ensured compliance with HIPAA, payer contracts, and federal/state billing regulations throughout the collections process.
- Specialized in second-level denial appeals, collaborating with clinical staff to gather medical necessity documentation, physician notes, and coding clarifications. Composed appeal letters with clinical insight, leveraging payer-specific guidelines and clinical justification to overturn adverse decisions.
Assistant Manager
MYA Installation, Inc
09.2018 - 04.2022
- Assisted in managing day-to-day operations for multiple construction projects, ensuring timelines, budgets, and quality standards were met.
- Coordinated scheduling of crews, subcontractors, and material deliveries to ensure efficient job site operations.
- Supported project managers with documentation, permitting, inspections, and regulatory compliance.
- Handled client communications, job updates, and change orders to ensure clear expectations and customer satisfaction.
- Managed vendor relationships, ordered supplies, and tracked inventory to avoid delays or cost overruns.
- Assisted in preparing bids, estimates, invoices, and financial reports using tools like QuickBooks, Excel, ECT.
- Resolved on-site issues in real time by collaborating with field supervisors, foremen, and contractors.
Health Insurance Collector
Global Medical Billing Services
09.2015 - 08.2018
- Followed up on unpaid or underpaid insurance claims to ensure timely reimbursement from commercial and government payers.
- Reviewed claims status through payer portals, electronic health record (EHR) systems, and phone calls with insurance representatives.
- Resolved claim denials and discrepancies by identifying errors, submitting corrected claims, and gathering necessary documentation.
- Analyzed explanation of benefits (EOBs) and remittance advices (RAs) to determine next steps in the collections process.
- Communicated with payers, patients, and internal departments to verify coverage, appeal denied claims, and resolve outstanding balances.
- Ensured strict compliance with HIPAA and organizational policies related to medical billing and collections.
Education
Bachelor of Science - Bachelor of Psychology With A Minor in ABA
Albizu University
Miami, Fl05-2028
No Degree - Registered Behavior Technician
Vida Training Center
Hialeah, FL10-2021
Associate of Science - Associate in Science of Nursing
Fortis College
Miami, Fl12-2017
High School Diploma
Miami Palmettor Senior High School
Miami, FL05-2015
Skills
- Microsoft Office Suite (Excel, Word, Outlook
- DAQ Billing, SSI, Medhost, Paragon, Medicaid and Medicare portal as well as all other private and government Health Insurance
- Customer Service & Client Relations
- Basic Bookkeeping & Payroll Assistance
- Accounts Receivable & Collections
- Denial Management & Appeals
- Clinical Documentation Review
- Strong Communication & Interpersonal Skills
- Problem Solving & Critical Thinking
- Attention to Detail & Accuracy
- Time Management & Multitasking
- Team Collaboration & Support
Accomplishments
- Streamlined appointment scheduling and inventory management.
- Improved billing accuracy and timely invoicing, resulting in a 85% decrease in outstanding payments from subcontractors.
- Implemented efficient filing and communication systems that enhanced office workflow and customer response time.
- Reconciled daily cash deposits with 100% accuracy, ensuring compliance with hospital financial policies.
- Reduced cash discrepancies by 95% through improved monitoring and reconciliation processes.
Office Manager at B & P Insulation
Cash Control Specialist at Hospital
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CPR
- OSHA
- HIPPA
- RBT 40 HRS TRAINING
Timeline
Cash Control Specialist
Larkin Community Hospital Palm Springs Campus
08.2024 - Current
Senior Collector
Larkin Community Hospital Palm Springs Campus
05.2022 - 07.2024
Assistant Manager
MYA Installation, Inc
09.2018 - 04.2022
Health Insurance Collector
Global Medical Billing Services
09.2015 - 08.2018
Bachelor of Science - Bachelor of Psychology With A Minor in ABA
Albizu University
No Degree - Registered Behavior Technician
Vida Training Center
Associate of Science - Associate in Science of Nursing
Fortis College
High School Diploma
Miami Palmettor Senior High School
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