Lauren Perrine
Newcastle,PA
Summary
Self-motivated team member offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly.
Organized and detail-oriented with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of retail.
Overview
6
6
years of professional experience
Work History
Teller
PNC Bank
New Castle, PA
01.2023 - Current
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Identified and reported suspicious behavior to security personnel as appropriate.
Front End Team Leader
Giant Eagle
Franklin, PA
01.2018 - 12.2022
- Organized the schedule for all cashiers, cash office and service desk team members
- Assured money was reconciled each morning for the new work day.
- Problem solved accounting issues with coinstar, western union, coupons, money orders, drawer over/short, ect.
- Assisted guests with questions or concerns regarding product pricing and payment methods
- Training of team members on how to use devices such as register, grocery scanners, western union terminal, coinstar reposts, lottery, ect.
- Stocked grocery products with proper rotation and ensuring quality of packaging
- Safety: I ensured all products in the store were in date while training team members on proper food safety and OSHA.
- WIC: ensuring we had the proper quantities of products in for customers while holding the standers set in place.
- Corrective action with team member reguarding HR policies and cash handling procedures
- Back-up payroll clerk: ensuring all times for each department is submitted, job codes are selected for the time spent in different departments for pay changes, submitting payroll for store.
Education
High School Diploma -
Franklin Area High School
Franklin, PA06-2015
Skills
- Cash Flow Management
- Payment Processing
- Cash Handling
- OSHA Compliance
- Disaster preparedness
- Corrective Action Planning
- Worker Training
- Workplace Safety
- Risk Management
- Payroll Processing
- Strong Work Ethic
- Timesheet Management
- HR understanding
- Customer engagement and support
- HIPAA Compliance
- Audit Coordination
- Returns processing
- Customer Service
- Drawer balancing
- Payment Collection
- Customer Assistance
- POS Systems
Timeline
Teller
PNC Bank
01.2023 - Current
Front End Team Leader
Giant Eagle
01.2018 - 12.2022
High School Diploma -
Franklin Area High School