Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lauren Phillips

Colorado Springs,CO

Summary

With my extensive experience in customer service and being in the healthcare field, that I am committed to my work. Because of my sociability and optimism, my teamwork skills demonstrate my ability to collaborate and build good relationships with my clients. With my desire to please customers and contribute to the success of the company, I am able to improve quality, efficiency, and process optimization in my area of expertise. I am a person with strong communication skills, collaborative leadership skills, enthusiasm, and a drive to succeed, particularly when it comes to connecting, collaborating, and expanding ideas with those around me with it comes to me

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Nursecore
05.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Service Desk Associate

Walmart
03.2022 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Front Desk Associate

Walmart
05.2021 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Bachelor of Science - Biochemistry

Texas Tech University
Lubbock, TX
05.2026

High School Diploma -

Liberty High School
Colorado Springs, CO
05.2022

Certification - Nursing Assistance

Pikes Peak Community College
Colorado Springs, CO
05.2022

Skills

  • Medical Records Management
  • Room Cleaning and Restocking
  • Consistent Follow Through
  • Trustworthy Companion
  • Mobility Assistance Needs Understanding
  • Medical Office Administration
  • Database Administration
  • Observation Documentation
  • Quick Problem Solver
  • Written and Oral Communications
  • Corrective Action Plans
  • Mail and Packages
  • Advising and Coaching
  • Administrative Support
  • Records Preparation
  • Knowledge Base

Accomplishments

- Academic Award

May 2022: Students who have attained a GPA of 3.5 or better for two consecutive semesters

- Summa Cum Laude

May 2022: An honorary title used by educational institutions to signify a degree that was earned "with the highest distinction."

-Academic Award

August 2021: Students who have attained a GPA of 3.5 or better for two consecutive semesters

-Academic Award/Letter

August 2019: Students who have attained a GPA of 3.5 or better for two consecutive semesters

-Strive for .5

August 2020: Each semester the Dean’s Award is given to students who have improved their GPA by .5 or more.

- ACS General Chemistry 1

December 2022: Scored on the 99% percentile

- ACS General Chemistry 2

May 2023: Scored on the 99% percentile




Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified
  • BLS/Basic Life Support

Timeline

Certified Nursing Assistant

Nursecore
05.2023 - Current

Service Desk Associate

Walmart
03.2022 - Current

Front Desk Associate

Walmart
05.2021 - Current

Bachelor of Science - Biochemistry

Texas Tech University

High School Diploma -

Liberty High School

Certification - Nursing Assistance

Pikes Peak Community College

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Lauren Phillips