Lauren Phillips
Tulsa,OK
Summary
Personable and empathetic, with a genuine passion for helping others achieve emotional well-being. Possesses a foundational understanding of psychological principles and effective communication techniques, focusing on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in the workplace.
Overview
8
8
years of professional experience
Work History
Integrated Team Manager
GRAND Mental Health
12.2020 - 12.2024
- Provide guidance and support to team members regarding job duties and responsibilities.
- Maintain high ethical standards when working with team members and clients.
- Problem-solve with team members and collaborate weekly during team meetings.
- Provide empathy and active listening when meeting with clients.
- Maintain an organized and recurring schedule to meet client and team needs.
Full Time Assistant Manager
rue21
04.2017 - 12.2020
- Assisted customers and worked one-on-one with them to troubleshoot issues.
- Conducted interviews to recruit new staff based on current business needs.
- Trained new staff regarding store policies and assisted them in the onboarding process.
- Reviewed staff performance on monthly and weekly individual goals and offered feedback to increase performance.
- Directed and monitored staff on opening and closing duties concerning store cleanliness and organization.
Education
Master of Science - Community Counseling
Rogers State University
Claremore, OK05.2023
Bachelor of Science - Community Counseling
Rogers State University
Claremore, OK12.2020
Skills
- Active Listening
- Interpersonal Communication
- Organization
- Collaboration
- Problem-Solving
- Client Advocacy
- Ethics
- Mental health support
- Adept at conflict resolution
Languages
English
Native or Bilingual
Timeline
Integrated Team Manager
GRAND Mental Health
12.2020 - 12.2024
Full Time Assistant Manager
rue21
04.2017 - 12.2020
Bachelor of Science - Community Counseling
Rogers State University
Master of Science - Community Counseling
Rogers State University
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