Lauren Phillips

• Connect LaunchPad students with academic and student support resources to promote retention, engagement, and overall student success through proactive outreach and referrals.

• Support data collection efforts by documenting individual student meetings, student and faculty outreach, and communication with internal stakeholders.

• Assist with event preparation, materials organization, and follow-up tasks to ensure smooth execution of LaunchPad activities.

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• Demonstrate initiative and flexibility by supporting program operations and assuming additional responsibilities as needed to advance LaunchPad and PSSG goals.

• Provide guidance and support to team members regarding job duties and responsibilities.
• Maintain high ethical standards when working with team members and clients.
• Problem-solve with team members and collaborate weekly during team meetings.
• Provide empathy and active listening when meeting with clients.
• Maintain an organized and recurring schedule to meet client and team needs.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.

• Advocated for clients, addressing barriers to care through community outreach and resource linkage.
• Coordinated care plans with multidisciplinary teams to enhance client care and support services.
• Managed scheduling of appointments and follow-ups to optimize client engagement and adherence.
• Managed caseload effectively, ensuring timely follow-up and appropriate interventions.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Developed strong working relationships with staff, fostering a positive work environment.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.