Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauren Phillips

Tulsa

Summary

Experienced LaunchPad Specialist with a track record of enhancing student success through effective program coordination. Known for reliability, adaptability, and collaborative teamwork, consistently achieving program goals and delivering measurable results.

Overview

8
8
years of professional experience

Work History

LaunchPad Specialist

Tulsa Community College
03.2025 - Current
  • Connect LaunchPad students with academic and student support resources to promote retention, engagement, and overall student success through proactive outreach and referrals.


  • Support data collection efforts by documenting individual student meetings, student and faculty outreach, and communication with internal stakeholders.


  • Assist with event preparation, materials organization, and follow-up tasks to ensure smooth execution of LaunchPad activities.

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  • Demonstrate initiative and flexibility by supporting program operations and assuming additional responsibilities as needed to advance LaunchPad and PSSG goals.


Integrated Team Manager

GRAND Mental Health
01.2024 - 12.2024
  • Provide guidance and support to team members regarding job duties and responsibilities.
  • Maintain high ethical standards when working with team members and clients.
  • Problem-solve with team members and collaborate weekly during team meetings.
  • Provide empathy and active listening when meeting with clients.
  • Maintain an organized and recurring schedule to meet client and team needs.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Care Coordinator

GRAND Mental Health
12.2020 - 12.2023
  • Advocated for clients, addressing barriers to care through community outreach and resource linkage.
  • Coordinated care plans with multidisciplinary teams to enhance client care and support services.
  • Managed scheduling of appointments and follow-ups to optimize client engagement and adherence.
  • Managed caseload effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.

Full Time Assistant Manager

rue21
04.2018 - 12.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Master of Science - Community Counseling

Rogers State University
Claremore, OK
05.2023

Bachelor of Science - Community Counseling

Rogers State University
Claremore, OK
12.2020

Skills

  • Active Listening
  • Organization
  • Effective communication
  • Teamwork and collaboration
  • Self motivation
  • Problem-solving
  • Task prioritization
  • Adaptability and flexibility

Languages

English
Native or Bilingual

Timeline

LaunchPad Specialist

Tulsa Community College
03.2025 - Current

Integrated Team Manager

GRAND Mental Health
01.2024 - 12.2024

Care Coordinator

GRAND Mental Health
12.2020 - 12.2023

Full Time Assistant Manager

rue21
04.2018 - 12.2020

Master of Science - Community Counseling

Rogers State University

Bachelor of Science - Community Counseling

Rogers State University