Lauren Pino MPH, RN
Derry
Summary
Knowledgeable and dedicated Engagement Consultant with extensive experience in the health service industry designing and implementing innovative engagement and communication strategies for client partners. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships to deliver data-driven, accessible and effective communications campaigns. Committed to supporting company's initiatives and programs. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Engagement Consultant
Cigna Healthcare
01.2021 - Current
- Supports client's total rewards engagement strategy objectives and manage the communication and execution of these initiatives/tactics to ensure successful implementation, enhance employee consumerism, and achieve customer-centric, utilization goals.
- Collaborates with client's total rewards team to develop robust yet accessible benefits enrollment campaigns to ensure employees understand and value their company-sponsored medical benefits programs
- Cultivates positive relationships with wellness vendors to deliver timely and cost-effective supply of services and materials to clients.
- Provides ongoing analysis and evaluation of client communication strategies to determine effectiveness, penetration, and impact to client’s total claims and utilization, biometric data, and employee engagement.
- Assists clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Delivers high-quality presentations to stakeholders, effectively communicating health engagement strategy objectives and results.
- Facilitates workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
Comeback Assistance Program Coordinator
The Tedy’s Team Foundation
12.2020 - Current
- Serves as primary point of contact for heart and stroke survivors and their caregivers applying to the Comeback Assistance Program
- Conducts intake interviews with Comeback Assistance Program grant applicants to determine eligibility and financial need
- Provides support and advocacy for caregivers navigating complex systems such as healthcare, housing, and social services
- Maintains detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Registered Nurse Health Coach
Cigna Healthcare
03.2011 - 01.2021
- Partnered with BAE Systems Total Rewards team, Wellness Champions, Inc. communications team, and external vendor partners to implement strategic health promotion campaigns and work-site wellness events designed to increase employee engagement and foster a culture of health.
- Assured and maintained timely, compliant, efficient documentation and information exchange to drive appropriate outreach, engagement and positive clinical outcomes for BAE Systems employees enrolled in the Cigna medical plan.
- Developed strong relationships with BAE Systems employees, fostering trust, accountability, and open communication throughout the coaching process.
- Empowered individuals to achieve their health goals through regular coaching sessions, goal-setting, and progress tracking.
- Evaluated the effectiveness of implemented health coaching strategies and adjusted plans accordingly to ensure continued progress towards goals, promote health risk reduction, close gaps in care, and reduce claims costs.
Education
Master of Public Health -
Boston University School of Public Health
Boston, MA2008
Bachelor of Arts - Psychology
Boston University
Boston, MA2004
Skills
- Collaborative and Team-Oriented
- Multitasking Abilities
- Flexible and Adaptable
- Problem-Solving
- Strategic Planning
- Project Management
Certification
- Insurance Producer: Accident, Health, Sickness and Life, State of New Hampshire Insurance Department
- Registered Nurse (RN), Massachusetts Board of Registration in Nursing
- Mental Health First Aid Instructor, National Council for Mental Well-Being
Timeline
Senior Engagement Consultant
Cigna Healthcare
01.2021 - Current
Comeback Assistance Program Coordinator
The Tedy’s Team Foundation
12.2020 - Current
Registered Nurse Health Coach
Cigna Healthcare
03.2011 - 01.2021
Master of Public Health -
Boston University School of Public Health
Bachelor of Arts - Psychology
Boston University