LAUREN PIOTROWSKI
Maricopa,AZ
Summary
Experienced operations support and IRA specialist seeking to help and provide great customer experience and to take my career to the next level by office or remote. I am very organized, social, hardworking, focused worker and I am ready to show my skills. I am proficient in Microsoft, PowerPoint, and Outlook. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
7
7
years of professional experience
Work History
Operation Support Specialist/IRA Specialist
Arizona Central Credit Union
09.2019 - 08.2022
- I process Mobile deposits captures and view registrations
- I answer phone calls, emails, and chats dailyfrom employees and members of the credit union
- I open consumer/business applications and alsoprocess applications by reviewing, rejecting, or opening through the online opening system portal
- Iprocess debit/credit card, mobile depositing, Harland Clarke, and IRA/HSA reports weekly
- I providemembers or the staff copies of checks or statements when requested
- I block debit/credit cardtransactions, place travel exclusions, check fraud cases, and place temporary blocks on accounts ifneeded
- I process the dispute filing as well, retrieving more information if needed from the member forthe dispute, and then process it
- For IRA and HSA accounts I open, close, and process transactions, and fix coding If It Is Incorrect
- Itransfer funds to other Institutions for IRA and HSA accounts
- I speak with current IRA/HSA owners andnew members that are interested about our products, IRA CD rates, IRA share accounts and anyquestions that may have.
Member Service Representative
Century Heritage Federal Credit Union
11.2016 - 06.2019
- I worked with members daily on opening accounts, performing transactions, accepting mobile deposits,and helping with any questions or concerns
- I would balance and fill the ATM every morning and enter inthe information into the computer to keep track of
- I would go through the mail and distribute whatneeds to go to each department and make new account packets for members.
Bank Teller
Nextier Bank
02.2016 - 11.2016
- I assisted with customers bank accounts, certificates, withdrawing/deposit, transfer funds
- I countedcash when it was delivered to the branch and balanced the ATM.
Education
DeVry University
High School Graduate -
University of Pittsburgh
2012
Skills
- Compiling Data
- Activity Planning
- Recordkeeping Skills
- Social Skills
Timeline
Operation Support Specialist/IRA Specialist
Arizona Central Credit Union
09.2019 - 08.2022
Member Service Representative
Century Heritage Federal Credit Union
11.2016 - 06.2019
Bank Teller
Nextier Bank
02.2016 - 11.2016
DeVry University
High School Graduate -
University of Pittsburgh
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