Lauren Pitzalis
Tarpon Springs,FL
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
The Melrose Management Partnership
11.2023 - 02.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Drafted correspondence and other documents for Management and LCAM's in company's voice.
- Assisted LCAMS and Management by processing Leasing Applications and Alteration Applications
- Maintained time management skills by overseeing a portfolio with 19 different HOA Associations
- Assist manager with preparation and distribution of annual budget mailing materials
Assist manager with preparation and distribution of annual homeowner meeting materials
Receive and process maintenance requests, track work orders
Receive incoming client and vendor calls, take appropriate action as needed and keep the manager informed
Facilitate Association and vendor mailings
Assist in producing an Association newsletter
Assist in the creation and support of an Association website for owner access to rules, governing documents, minutes of meetings, newsletter distribution
Assist in processing architectural requests
Assist with any mailings to members as directed by manager
Assist with preparation and distribution the agenda and packets for board of directors meetings
Assist the manager with preparation of a monthly management report for the Board of Directors
Assist Manager in posting financials to Association website
Assist homeowners with logging into their homeowner portal
Main source of communication between LCAMs, homeowners, vendors, and management
Scheduling Department
Parlament Roofing
09.2023 - 11.2023
- Assisted in scheduling roofing estimates
- Processed online inquiries
- Coordinated with the different departments of the company for scheduling needs
- Cold calling
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Optimized scheduling processes by implementing efficient software tools and organizational systems..
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Completed daily logs for management review.
Increased customer service success rates by quickly resolving issues.
Front Desk Receptionist/Administrative Assistant
The District: Event Venue & Dance Classes
06.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.\lc
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Event Assistant & Administrative Assistant
The District Event Venue & Dance Company
06.2022 - 11.2022
- Oversaw check in/check out of Students
- Processed payments
- Assisted Owners in maintaining the monthly dance studio calendar
- Assisted in maintaining company Facebook
- Utilized "Wedding Wire, The Knot, and Eventective" inquiries and turning them into projects
- Managed Events that took place at the Venue
- Opened/Closed the Studio/Venue
- Safe Passkey Holder
- Alarm Code Holder
- Assisted Management and Owners in some Advertising by creating Flyers, Facebook posts, and email blasts
- Assisted Management in sending bulk emails to all members
- Assisted other staff members with setting up/cleaning up for any Event and/or Dance Classes
- Maintained the cleanliness of the front lobby and various rooms in the venue
- Ordered supplies
Administrative Assistant-Temp Position
Pinellas County Construction Licensing Bureau
05.2022 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, and distribute to correct recipients.
- Processed outgoing mail.
- Recorded incoming check payments by recording amount, check number, and entity name/individual name.
- Proofed business insurance requests for contractor license, and communicated the information that was to be corrected.
Administrative Assistant
Pinellas County Construction Licensing Bureau
05.2022 - 06.2022
- Logged payments received from Contractors
- Processed Licensing Applications
- Utilized Outlook, Microsoft Teams for weekly meetings
- Processed Insurance for Contractors, and filed accordingly with who was processed successfully
- Managed Incoming and Outgoing Mail for the Office
Crew Member
Wendys
11.2021 - 03.2022
- Assisted other Team members in providing fast and smooth service
- Drive Thru-Front Counter-Grill & Fryer
- Assisted Management in making daily deposits
- Front and Drive Thru Register
Crew Member
Wendys
06.2017 - 11.2017
Server
Steak N Shake
09.2008 - 08.2009
- Provided outstanding customer service to people that came in to dine in the restaurant
- Assisted other stations
- Worked graveyard Drive Thru & Server
- Handled front register and Personal Server Bank
- Assisted management in taking inventory
Education
Associates of Science in Paralegal Studies - Paralegal Studies
National University
San Diego, CA ( Online Courses)05.2025
GED -
St Augustine High School
Saint Augustine, FL2009
Skills
- Microsoft Office
- Internet
- HOA Management Software (Strong Room, Vantaca)
- Excel
- Adobe
- Excellent Customer Service skills
- Excellent verbal and written communication skills
- Previous experience in homeowner association or property management field
- Property Leasing
- Alteration Applications
- Event Planning
- Some AR/AP, Customer Service, Organization skills, Time management skills, Phone etiquette
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
- Scheduling and calendar management
- Verbal Communication
- Deadline-oriented
- Professional and mature
- Invoice Processing
- Mail handling
- Relationship Building
- Meticulous attention to detail
- Prioritization
- Multi-Line Phone Systems
- Resourceful
- Event Coordination
- Tech-Savvy
- Complex Problem-Solving
- Social media knowledge
- Internet Research
- Writing reports
- Coordination
- Letter preparation
- Mail distribution
- Correspondence Writing
- Reception oversight
- Team Bonding
- Research
- Proofreading
- Editing
- Self Motivated
- Driven
- Respectful
- Processing leasing applications/ alteration applications
Body
I have a passion for the law, and that is why my hopes are to one day to become an attorney. I have been searching for employment in the legal field for some time now. I would absolutely love a chance to work for a firm, and gain the hands on experience I will need for my career. I am an open book. I am waiting for the right employer to come along, who is willing to teach me the things I cannot learn in a classroom. My willingness to learn, is incredible as I am as much motivated as I am invested in pursuing a career in law. I am supposed to graduate May 2025 with my Associates of Science in Paralegal Studies, and upon graduation I will be taking the CP Exam. I am extremely excited to see what the future has in store for me, and I believe that with hard work and dedication I will succeed in practicing law as a certified paralegal, and eventually a licensed attorney.
References
Vittoria Wolter, Records Specialist, St. Johns County Sheriffs Office, 248-697-6475
Lorraine Hicks, Clerk Worker, Department of Motor Vehicles, 518-653-4621
Chrystal Boys, Call room Manager Parlament Roofing and Construction, 727-326-3881
Timeline
Administrative Assistant
The Melrose Management Partnership
11.2023 - 02.2024
Scheduling Department
Parlament Roofing
09.2023 - 11.2023
Front Desk Receptionist/Administrative Assistant
The District: Event Venue & Dance Classes
06.2022 - 11.2022
Event Assistant & Administrative Assistant
The District Event Venue & Dance Company
06.2022 - 11.2022
Administrative Assistant-Temp Position
Pinellas County Construction Licensing Bureau
05.2022 - 06.2022
Administrative Assistant
Pinellas County Construction Licensing Bureau
05.2022 - 06.2022
Crew Member
Wendys
11.2021 - 03.2022
Crew Member
Wendys
06.2017 - 11.2017
Server
Steak N Shake
09.2008 - 08.2009
Associates of Science in Paralegal Studies - Paralegal Studies
National University
GED -
St Augustine High School